Interstate National Dealer Services INDS Hassle, Rude, Disrespectful, Sneaky, Breaches Contract Atlanta, Georgia

I brought my car to my mechanic because of a noise that I heard in the front Passenger side tire when I turned the wheel to the right. My Mechanic told me that I would need a new Wheel Hub Bearing. After the Mechanic called INDS and the claim was declined, I proceeded to call customer care and spoke to a woman who told me her name was Denise Glover. She said, the part listed under the claim was NOT covered. I tried to calmly dispute that the part was in fact covered by the claim as being an internal part on my drive axle. They told me that only a locking wheel hub bearing was covered, but my contract does not say that in any way. She would not listen to what I had to say, and continued to tell me I was wrong. Midway through the conversation she began to talk over me, and would not let me speak. I asked to talk to a manager and she told me they would have to call me back. I said no thanks, that I wanted to speak with another person, and she told me that she was the only associate there. I explained to the Rep that this was a breach of contract and that I would be contacting the BBB and calling a lawyer. The rep told me "go ahead" and that I should take my contact with me. This is the 3rd time I have dealt with this company in a negative way. When I finally decided enough was enough, I told the lady to have a nice day and hung up. Upon calling back I got a different person, who also argued with me and was very rude. I tried to get his name but he REFUSED to give his last name, stating he was the only person with the first name CURTIS who worked in the building.

 Everything from keeping me and the Mechanic on hold for 45 min while the customer service rep went to lunch, to rude associates that work there. The two times they did approve a claim it took the Mechanic more than 24-36 hrs from the 1st call to get payment, with an enormous amount of runarounds, both times. On several (more than 5) this company has withdrawn money out of my bank account on RANDOM days rather than on the normal pay date. On one occasion after I had my bank account compromised and missed a payment, I had INDS call me and request that they take out the missed payment along with the normal payment. I declined stating that I did not have the funds available right now as I am on unemployment, and the company proceeded to take the money out anyway, causing a HUGE cluster with my financials. I had to file an unauthorized transaction report because they refused to fix the problem on their end, EVEN after they saw the notes that I declined a double payment. 

This company is very rude, and sneaky, DO NOT USE THEM! If you can avoid it.

The company as of 5 min ago, also has an open case with the Atlanta Georgia BBB.