Report: #1398888

Complaint Review: Interval International - Miami Florida

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Ripoff Report is Xcentric Ventures

Submitted: Sat, September 09, 2017
Updated: Wed, September 13, 2017
Reported By: John — Virginia Beach Virginia USA

Author Not Confirmed

Why?

Interval International 6262 Sunset Drive Miami, Florida USA

Phone: 1-800-468-3782
Web: intervalworld.com
Category: Travel Services

Interval International Interval International charges re-trade fees to change resorts after hurrican Irma destroyed the one we had booked Miami Florida

*Author of original report: Incorrect

*Consumer Comment: Wrong Complaint Target

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Hurrican Irma destroyed the island of St. Maarten and significantly damaged the Oyster Bay Resort that we had booked for our daughters honeymoon. I emailed to ask what can be done and I was advised that I could do a retrade for another resort. But, the re-trade cost an additional $189 and an additional $59 guest certificate. Those fees were already paid when the original reservation was made. This amounts to theft if what you originally paid for is not available to recharge again to find something that is available is paying twice for the same thing. Shame on Interval International to take advantage of your customers in that way. Shame!

This report was posted on Ripoff Report on 09/09/2017 04:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/interval-international/miami-florida-33243/interval-international-interval-international-charges-re-trade-fees-to-change-resorts-af-1398888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

1Author

1Consumer

0Employee/Owner

#2 Author of original report

Incorrect

AUTHOR: - ()

SUBMITTED: Wednesday, September 13, 2017

POSTED: Wednesday, September 13, 2017

You are incorrect. II is the agent and handles all arrangements up to and through the stay including accomodation survey. The point is that weather is nobodys fault, but the consumer is left to pay all costs while neither company bears any.

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#1 Consumer Comment

Wrong Complaint Target

AUTHOR: Pablo NLV - (USA)

SUBMITTED: Tuesday, September 12, 2017

POSTED: Tuesday, September 12, 2017

Interval International does not own Oyster Bay Beach Resort, and Oyster Bay Beach Resort does not own Interval International. You should have contacted Oyster Bay Beach Resort to seek remedial aid, after being informed the resort sustained damage from Hurricane Irma. Interval International completed their contractual agreement, when they facilitated a trade to Oyster Bay. Interval International is acting properly when they seek additional compensation to amend their completed contractual transaction. Oyster Bay is unable to deliver suitable accommodations, and they should fund alternative accommodations for all verifiable trades/owner-occupants.

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