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Report: #876377

Complaint Review: Intuit Payment Solutions - Mountain View, California

  • Submitted:
  • Updated:
  • Reported By: ltlizard — south hamilton Massachusetts United States of America
  • Author Confirmed What's this?
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  • Intuit Payment Solutions 2632 Marine Way Mountain View,, California United States of America

Intuit Payment Solutions Intuit is holding my $10,000 for 270+ days! Mountain View,, California

*Author of original report: it actually worked out

*Consumer Comment: so, you pay yourself?

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I have a small start up SP business. I processed $10,000 in Visa charges at $500 each (20 swipes) on my smartphone free Intuit device. I had done this before and the funds would deposit within a few business days to my Bank of America business account. My industry relates to travel and I had sent an ad to Intuit for initial account approval. The only issue is that my 20 Visa cards are Visa gift cards. Still totally valid, but apparently this is something Intuit does not like. Even though their own site says they allow these to process. And they should.

Anyway my $10k did not go through. I called CS on April 10-11 and was greeted by very rude and quick talking personnel in Risk that told me my funds are held for a min of 270 days! No one I have spoken to in any financial institution has ever heard of such a time frame. I eventually got put through to a very mean and smug woman named Jennifer Maddux who told me everything about me was fraud. She went on to tell me that their ingenious math system can detect fraud and that I fit this profile. That she had seen it all before and knew exactly how to spot someone committing fraud, etc. She said they needed 270+ days to investigate, etc etc. (My question is: If you have seen it all before, why do you need so long? Should be easy by now!)

I told her off and slammed down the phone saying I would get the AGs office involved. She smugly said "Go for it!" as I angrily hung up. I filed a charge back report with the Visa card issuer but an exec there contacted me saying this would do no good. You see, I bought the GCs and swiped them through Intuit to my own business. While not illegal, this practice and the amount sent up flags. I had no idea. now I do, but the fact is, even this exec said no fraud was done. Just flags. he too never heard of 270+ days as a hold funds time frame. He suggested I call Visa itself, which I did. I filed a case with them. They also had no issue with me.

I had gotten in touch with Stephan Van Lar and he was fast talking but somewhat normal sounding--telling me at first he could in fact release the funds without the wait, but he had to verify with the bank that these funds were ok to go. The bank, meaning Visa Gift card. Well they tried to call him and he wont return their calls. I tried to call him and he wont return my calls. No one will. It's like they have a way to see my number now. I used to get music and then eventually patched through to CS, who could talk to me and put me through to someone in Risk. Now it immediately has me enter an extension, which I can do, but those go right to voicemail no matter what.

I am also asking BofA to write a letter saying something about me as their customer, my relationship with them, and the fact that the account is open ready to receive the funds. So my bank is connected and ready, Visa gift card company is saying these are valid cards and no fraud was done, and Visa itself is sending a letter asking Intuit to release the money.

Next step... Lawyer? AGs office? Which state(s)?
What else is there to do but wait and be angry?
I had NO idea they could nor would just TAKE the money this way. After all, these same types of transactions had gone through previously without issue. Is this bait and switch? Extortion? Did they invent some fine print rule that makes no sense that we all somehow signed to? It's not right.

This report was posted on Ripoff Report on 04/30/2012 09:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/intuit-payment-solutions/mountain-view-california-94043/intuit-payment-solutions-intuit-is-holding-my-10000-for-270-days-mountain-view-cal-876377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Author of original report

it actually worked out

AUTHOR: ltlizard - (United States of America)

POSTED: Tuesday, July 10, 2012

The update is this:

I was able to contact INCOMM who issues the GCs I swiped and also I was able to send verification of what I did to Intuit. With that, in about 40 days I did actually receive all my funds less the normal % fees Intuit charges on transactions. Neither they nor INCOMM had any issue with my swiping my own cards. It was the amount ($10k) and the fact everything was new and was with GCs that made for a red flag. There was nothing illegal about it and had I swiped say $5k or something, none of this would have happened. But it was a big scare when Intuit said it would take all that time to resolve.

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#1 Consumer Comment

so, you pay yourself?

AUTHOR: Harley Quinn - (United States of America)

POSTED: Monday, July 09, 2012

So you decided to pay yourself $10k and you wonder why the fraud team got involved??

I suppose you missed some key parts of the merchant agreement, like the part that says you cannot run your own cards.

You might want to review this

http://payments.intuit.com/terms/terms.jsp#MerchantAgreement

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