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Report: #767211

Complaint Review: ipage.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Terri — Yulee Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • ipage.com Internet United States of America

ipage.com Refuses to reimburse annual renewal fee even though the account was cancelled 2 months prior. All documentation of such cancellation was provided to them and yet they continue to refuse reimbursement Internet

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I had a one year subscription with ipage for webhosting. The renewal date was mid august. In June I contacted them to cancel the autorenewal and received an email from them indicating the account was cancelled and would not renew. Then I started receiving emails from ipage that my service was scheduled to be renewed - so I contacted them again and was told "don't worry, the acct is cancelled these are just computer generated notices, your acct will not be renewed." Today I looked at my bank statement and sure enough they stole $ from my bank acct. I contacted ipage for a refund and was told they knew I had cancelled the acct in June but I didn't answer their subsequent emails about the renewal so that meant I wanted it renewed. So, don't use them...they won't let stop an autorenewing acct.  I asked them what more I could have done besides cancel the acct and then followup that the acct was cancelled and they have not responded. I filed a complaint with the FTC Bureau of Consumer Complaints.  It's not a lot of $ but they robbed me of it. 

This report was posted on Ripoff Report on 08/19/2011 11:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ipagecom/internet/ipagecom-refuses-to-reimburse-annual-renewal-fee-even-though-the-account-was-cancelled-2-767211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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