iUniverse Lack of accurate sales data resulting in low royalty payments and lackluster sales status/programs Internet

iUniverse has been ripping me off since I published my book in 2007.  They have failed to, or intentionally have not, accurately tracked my online and in-store (Barnes & Noble) book sales.

Their Star Program requires a certain amount of retail books to be sold, which I am certain I have met, yet they continue to tell me that I am not eligible yet.

Based on my calculations alone I have near double the sales they are reporting.  Their web site is antequated and usually months behind in sales tracking.

I constantly get the run-around on my numerous email and phone inquiries, yet they constantly hound me (with phone calls from foriegners I can hardly understand) to pay them to promote my first book... and, they want me to publish my second book with them!!!

I understand that they are a business... but they put the author third or fourth wanting them to seel their own books or pay them big bucks for little return.

Stay clear!