Complaint Review: Iuniverse
- Phone: 800-authors
- Category: Computer Fraud
Iuniverse Careless service, low class agents, and bad decisions, make consumers suffer Nationwide
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I universe hooked me with their snazzy graphics and all on one package offers,my package totaling about $800.00. About a few months after the publishing,
I was browsing the net and, someone had contacted me that they thought I was writing religious poetry. Confused, since I am nature and family based,
I went online and found to my dismay, i universe had published another author with the same cover they gave to me. This was a graphic that they insisted would be the best one, even though, I offered the graphics services of my brother, a great artist.
When I called them, I asked them to take the other author's pictures off and let me keep mine, All my tool kit had been printed with that image, the same one she had, my business cards, my book marks, my event posters, post cards: and it would be disastrous to my event planning to change all that.After a short pause on the phone she said ,"sorry, we gave her (the other author) the cover one month before we assigned it to your book!"
It took me a good deal of anger to convince, them they would have to replace my tool kit and my cover. I was even angry enough that they paid for extra changes, when my new artwork went in. They paid to replace the cover,
but told me, since my tool kit had been done by a local Kinkos and not them, the could not refund me, although they got me a new tool kit with my new cover.
I lost more than six months back then and my motivation to push my book. Within the last year, in searching my account information, and I find that they have me living in Kalamazoo Michigan., according to them..and my address at registration was always in Central New York where I live and have lived all along, Where are the royalties I have been expecting? Maybe some trailer park in Kalamazoo, but not back in my pocket where they belong.
If you want a trip down Fantasy lane, don't mind being insulted, and don't really want to get rewarded for your hard work and stay passionate about your individual voice, I suggest you throw your money at i universe
and let them abuse you. Once they have the money, they don't care anyway. It is a never ending battle with them and you can't win-- even before the holding company took over, they were in the dumper as far as I am concerned.
Camillus, New York
This report was posted on Ripoff Report on 07/17/2009 08:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/iuniverse/nationwide/iuniverse-careless-service-low-class-agents-and-bad-decisions-make-consumers-suffer-nat-470690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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