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Report: #764262

Complaint Review: Ivory White - Internet

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  • Reported By: Camille A — Roanoke Virginia United States of America
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  • Ivory White 22100 East 26th Ave #100 Internet United States of America

Ivory White Bella white, Bella Clear Unauthorized charges to my account Internet

*Consumer Comment: Talk to

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I decided to try an online" free trial" for a teeth whitining product. I started the free trial using my bank card and was to only be charged 1.00. I checked my account as usual and saw the charge for the product had been taken out in the correct amount as the website stated. Upon further thinking I decided that it sounded too good to be true and opted to cancel the free trial. While I was trying to cancel the product I recieved a message stating that if I wanted to cancel early, I would have to pay a fee of $19 and some change. So I didn't cancel that day and decided to wait until the product showed up and return it. I recieved the product less than a week after I attempted to cancel the 1st time. When I opened the box it looked nothing like I thought it would. At the top of the package it stated that it was a "complete kit". Things started to go down hill from there, 2 days after recieving their "trial kit" my bank card was charged $78.41 and I was "conviently enrolled" (as the website states) in a membership program. I immediately called customer service and was treated like a piece of trash. "Princess" my customer service agent was rude, and very hard to talk to. She repeatedly stated that I was uneligible to recieve a refund. No reason was stated why. After speaking to the customer service agent I went to the website to read their terms and agreements. It states "that you have opted for a trial, once you recieve your product 78.41 be deducted from your account on a monthly basis unless you cancel your membership. If you signed up for an online trial and recieve your product whether its open or not you will not recieve a refund". How unfair is that. This happened within a week of signing up I feel so used and disgusted with this company. I know now that a" Free Trial" is not as it seems.

This report was posted on Ripoff Report on 08/12/2011 09:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ivory-white/internet/ivory-white-bella-white-bella-clear-unauthorized-charges-to-my-account-internet-764262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

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AUTHOR: mr rik - (USA)

POSTED: Friday, August 12, 2011

your bank.

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