iYogi Stole my money Gurgaon (India) Internet

On 9/25/2015 i had purchased a 5tb external hard drive, and an auxilary power unit for my work computer for the amount of $389.98. After a couple of weeks i noticed it had not arrived. I called customer service and they appologized and said there had been a back order of the products. This happend again and again so i told them to cancell and refund my money. They had said i would recieve my refund in 4-5 business days. Every time i call this is the responce i got. I started asking for a superviser who said the same thing.

this went on for 10 months. For a while i would not even get anyone to answere the phone. Now there are never any supervisors available and they tell me to submit the info to their customerservice e-mail with a case ID# which they give you every time you get to talk to them. one of the representitivessaid he was able to get me a partial refund and that there was an error and had to submit the rest to an investigation team. I did not get that either. I recieved 1 e-mail from their customerservice saying the recieved my request and it is under investigation and i would get a responce within 72hrs. no such responce. I have sent several e-mails by now and not one responce. I have filed a report with the federal trade commision in hopes that some way they can stop iYogi from doing business in the USA, or maybe help get me my refund.