Report: #1402019

Complaint Review: iZoomUSA

  • Submitted: Sun, September 24, 2017
  • Updated: Sun, September 24, 2017
  • Reported By: WSR — Des Moines Iowa USA
  • iZoomUSA
    Powell 273 Street
    Brooklyn , New York

iZoomUSA Avoid this company, they are no good, you will regret buying from them, poor business tactics Brooklyn New York

*Author of original report: iZoomusa still not good even to the end of return

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 I purchased this laptop on Sept 12th 2017 thru Sears online so it would help me write my college class papers when I am out of town. The company I work for offered me a laptop after I had already ordered this one. I tried to cancel the order using the Online feature of the Sears Online Marketplace system on Sept 13th, but was not done soon enough. So when the computer arrived on Sept 18th, I sent an email to the iZoomUSA customer service department requesting a RMA number so that I could return the computer. With an explanation why I was requesting to return the laptop. The response back was "Cannot return this SKU", end of email. After that they have not returned any of my emails sent to customer support, so I contacted Sears Online and told them of the situation, they opened a case number 39687278. When I sent a copy of the return policy that was listed online by the company which stated buyer returns would be charged a 15% restocking fee, which I had said I would agree to without any issues. This is where I am at, no more correspondence back from the company even with my requesting an RMA number to return the computer. Here is the link to the online screen that I used to order my Laptop, at the time of my ordering the cost was $119.00 ***below is the web page link that was used for ordering the computer online thru Sears*** SPM8431427202

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#1 Author of original report

iZoomusa still not good even to the end of return

AUTHOR: - ()

The iZoomusa company finally accepted to allow the laptop to be returned. I had to contact the SEARS ONLINE Moderator 2 times, and on the 2nd time the Company said they would make an acception. So returned the Laptop per their instructions, but even to the end they still took advantage of the paying customer. Their return policy stated 15% restocking fee, but they took 20% restocking fee. So even when I thought they were going to be a good company, they showed their true colors to the very end....

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