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This is a rebuttal to all who have filed reports on this website against Jani-King International, Inc. and any of its offices throughout the world.

As a former employee, I was involved in a lot of aspects of franchise ownership, including individuals contacting the office to inquire about owning their own business, when they met with a representative for full disclosure of what owning their own Jani-King franchise entails, when they signed the agreement to become a Jani-King franchise owner, training these "new" franchisees (four days a week for three weeks), business offerings, complaints, etcetera. Those who have chosen to purchase a franchise are NOT employees of Jani-King; they are business owners.

The purpose of these fees is simple: These monies pay for an accounting department (accounts receivable and collections), a customer service department (complaints), sales and telemarketing departments (obtain new business) and an operations department (ensure the quality of service being provided to clients), as well as advertising (television, magazines, sporting events, etc.). You pay these fees to Jani-King because an entire staff is provided to you, along with every other franchise owner.

I've noticed that several reports mention contracts being poorly bid or "underbid". This does occur, but before signing for any new business, franchise owners are given the opportunity to view a contract in its entirety, along with the supplemental documents that show how and why the account is priced for the amount that it is. If this opportunity has not been given to you and you chose to accept the account anyway, that doesn't sound like a "rip off", but more like bad judgement on behalf of the franchise owner.

Another individual took the time to complain about what contact was information was listed on their business cards. What would you prefer-your personal address and personal telephone numbers listed or Jani-King business address and telephone numbers? There is also a report that complains about the time of day they were expected to service an account. Again, all of this information (time of day, days per week) is provided to a franchise owner before they sign for a contract. Besides, common sense would tell you that a business is typically not cleaned during regular business hours because it would disrupt their business.

I do not doubt that many of those who have filed reports about Jani-King have legitimate complaints. However, I am hard-pressed to be sympathetic to those who chose to spend hundreds or thousands of dollars to start their own business, when they themselves state they were not qualified to do so.

One last note: Does anyone out there know who to spell or comprise a reasonably articulate sentence? From now on, press F7.