J.C. Penney Two orders of furniture damaged, and delivery delayed Ann Arbor Michigan

Ordered 2 chairs from JCP within the store the first week of Jan. 09. I was told it would take 6 - 8 weeks for delivery. It took 16 weeks. Chairs were delivered by JCP , chairs were still in sealed boxes. They were never inspected at the warehouse. One chair had a number carved into the leather, both chairs had dye missing, and both chairs had a top cushion that was uneven. I was told that these repairs could be made at my home, but they didn't guarantee their work. I refused delivery. They expedited a 2nd order which I heard about today, now 24 weeks in. Both chairs were inspected by JCP and were damaged. This tells me that the manufacturer that make the chairs have no quality control. A third order might be made by end of Aug. 09, or 32 weeks in. I am presently looking for chairs from other stores, and I will not make any purchases from JCP in the future.

Mrsgym
Ypsilanti, Michigan
U.S.A.