Complaint Review: J.C. Penney - Internet
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- Author Confirmed
- J.C. Penney jcpenney.com Internet U.S.A.
- Phone:
- Web:
- Category: Credit Card Fraud
J.C. Penney SBS Fun Family Awards Program Internet
*UPDATE Employee: yes you did give authorization
*UPDATE Employee: Company Response
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The following month after purchasing an item on the JC Penney website with my Discover Card, SBS Fun Family Rewards program started charging my credit card for 9.95. Every month. I did not sign up for this, I did not authorize this and was totally unaware that my credit card was going to be charged for anything other than the purchased armoire from JC Penney.
Upon searching the internet , I am finding that this has happened to others exactly the same way and are having problems getting it stopped, not to mention that they have taken money from us without our authorization.
Outrage at being ripped off by a well known company such as JC Penney doesn't cover my feelings on this. If this isn't against the law, it should be.
If it is against the law, who do we contact about this.
Additionally, we are now receiving telemarketing calls from Stonebridge Benefits , which after research, I have discovered is the company that services the SBS Fun Family Rewards program for JC Penney. Actually, I am finding that Stonebridge Benefits may be the new name for JC Penney's life insurance.
I am filing this report to alert others and to check their credit card statements.
Krazyfroglady
Lapeer, Michigan
U.S.A.
This report was posted on Ripoff Report on 11/02/2007 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jc-penney/internet/jc-penney-sbs-fun-family-awards-program-internet-282537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
yes you did give authorization
AUTHOR: Gembemployee - (U.S.A.)
SUBMITTED: Thursday, April 17, 2008
online orders are the most susceptible, asking you to enroll in a trial membership for this company. that box is prechecked!! shame on you for not reading what your signing LOL
no really i understand the frustration. simple solution follows:
call 1 800 542 0800
its jcpenney credit services, but it doesnt matter where the charges appear.
ask for fun family rewards
they transfer you
you ask to discontinue service, say u never signed up, ask for credit.
done
#1 UPDATE Employee
Company Response
AUTHOR: Melissa - (U.S.A.)
SUBMITTED: Monday, November 26, 2007
At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number, or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail at 2700 West Plano Parkway, Plano TX 75075.
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