Complaint Review: Jetimpex, Inc - Wilmington, DE delaware
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- Author Not Confirmed
- Jetimpex, Inc 2711 Centerville Road, Suite 400 Wilmington, DE , delaware USA
- Phone: (646) 867-2662
- Web: www.templatemonster.com
- Category: Websites
Jetimpex, Inc Purchased a template and it did not work as advertised. Seller would not refund my purchase. Says I'm at fault, Adobe is at fault, use outside help links, repair it yourself, and they not reponsibe. Wilmington Delaware
*UPDATE Employee ..inside information: Rebuttal
Show customers why they should trust your business over your competitors...
I purchased the site and when I started to test it for functionality I quickly discovered
the website template was not working as advertised. I contact the company's help line and they
were responsive. The accepted no fault for the problematic template and would not refund my
purchase. I am working with paypal to resolve the dispute. I want to warn anyone who see this
not to purchase anything from templatemonster or JETIMPEXINC.
BUYER BEWARE!
This report was posted on Ripoff Report on 08/21/2014 09:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jetimpex-inc/wilmington-de-delaware-19808/jetimpex-inc-purchased-a-template-and-it-did-not-work-as-advertised-seller-would-not-r-1171334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee ..inside information
Rebuttal
AUTHOR: Joe Navarro - ()
SUBMITTED: Sunday, September 07, 2014
Hello,
My name is Joe Navarro, I'm the Customer Care Manager for TemplateMonster.com. I would have been glad to address your issues and assist you with resolving your problem if you contacted me prior to submitting your complaint here. You may email me directly to joe [at] template-help.com for further assistance.
Unfortunately, lack of the technical description and order details prevents the immediate resolution of this case for now.
So in case the issue's still unresolved, please include the order id or any info that would help me to identify the correspondence (e.g. e-mail address, ticket IDs) so I could check & investigate this case properly.
Thanks for your attention and I will look forward to hear from you soon.
Best regards,
Joe Navarro
Customer Care Department
Template-Help.com
TemplateMonster.com
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