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Report: #313565

Complaint Review: Joiphone - Delray Beach Florida

  • Submitted:
  • Updated:
  • Reported By: Fort Myers Florida
  • Author Confirmed What's this?
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  • Joiphone 13900 S. Jog Rd Building #203 / 147 Delray Beach, Florida U.S.A.

Joiphone By far, absolutely the worst Telephone experience you will ever have Delray Beach Florida

*UPDATE Employee: Abusing customer

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My wife & I endured literally every problem one could imagine with this company, they failed to port our phone number (The number we'd had for 20 years,) they repeatedly lied to us about all kinds of service problems we had, they hung up on us at least 20 times, with many , many different persons doing it, they use false names for their staff members, the phone quality was almost always terrible, they refused us over and over to refund our money, until I emailed them a copy of a letter I wrote the FCC, FTC, & FBI.

Then as my wife's mother lay dying, and her sister near death too (both at the same time.) Without giving us any warning, or refunding our money, they just shut our service off one day. I told them I was coming over with the police, & would even take the chairs they were sitting on unless they gave me my money back immediately, and WALLAH, they did.

I can also tell u that the number they gave us to use for 2 months, was shortly thereafter given to another person, who called us one day soon after & begged that we tell all our friends and family we didn't have the number anymore, and that he too was trying to get his money back, due to al I have heretofore said. U may also note they have an F- rating with the Better Business Bureau, of which they are not a member either.

Mike
Fort Myers, Florida
U.S.A.

This report was posted on Ripoff Report on 03/01/2008 04:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/joiphone/delray-beach-florida-33446/joiphone-by-far-absolutely-the-worst-telephone-experience-you-will-ever-have-delray-beach-313565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Abusing customer

AUTHOR: Joiphone - (U.S.A.)

POSTED: Saturday, July 26, 2008

This customer called JoiPhone call center and never was willing to troubleshoot his issues, he only made threats and insulted the customer service agents. The agents are there to provide service to JoiPhone customers, not take abuse from a cusotmers. We understand that the cusotmer had personal sorrow and grief at the time, but our agents are there to make his life better, not take his abuse.

JoiPhone did return the cusotmer money with in 4 weeks of canacaltion.

The BBB in Delray Beach is not setup to handle large online retailers, it is a small office. JoiPhone tried on many occasions to have open line communications with the locale BBB office, but the manger never returned call or emails. The amount of complaints that give categories to a store front should be different then the complaint of a large online retailer. Vonage for example have over 8000 complains at the New Jersey BBB, but is able to have "No Rating" on BBB while JoiPhone had few dozen complaints with most complaints resolved and have F rating.

JoiPhone does offer the best price Telephone service in the USA. Customer can join JoiPhone and get a fully featured telephone line Voice Mail, Caller-ID, Call Waiting and UNLIMITED long distance in USA and 9 other countries and pay only $8.95/mo on a month-to-month basis or yearly basis. Most JoiPhone new customers come by word of mouth or referral of existing customers. The Joi brand has a loyal following since its inception in 1999. JoiPhone bring JOY to customers by providing them the best possible service at the lowest price.

JoiPhone
http://www.JoiPhone.com

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