JPay inc Charged my credit card for a Video visit before confirmation and the facility doesn't even provide video visits and JPay won't refund! Internet

I have forwarded all my many many complains to JPay compliance. I was charged for a video visit that never happened! JPAY said I would get a confirmation that I never got yet my credit card was charged immediately. I have been fighting this company since 12/24/16 Everytime I call or email I have to start from the beginning and I'm treated with enormous disrespect. Everytime I speak with one of their representatives I'm given a different excuse.,I have been told that I've already received my refund. That My refund is on its way. I've been told that I'm a liar and I've received my visit! I' Ive been told all I can have is another video visit! Does that make sense since where My loved one is at they are no longer offered? So why what good would that do me? My god! Rip off report . I told them I would give them another try to do the right thing. But all I get is laughed at and lied to! I'd also like to mention the refund amount is $12.95 And previous to this I've spent hundreds and hundreds of dollars with this company very the past 2 years and they couldn't care less! I've been fighting this since 12/28/16 YOU charged my card on 12/24/16 without confirmation! I also get tired of going over and over this like you have never heard my story before! I will go public. I have also taken screen shots of non confirmation. Unavailable facility video and my video page showing Unavailable! I'm tired of playing this I know nothing game with you guys! Poor business and an awful way to treat a customer over 12 dollars.