JPay, Inc Actually block friends/ family from staying in contact with incarcerated loved ones Nationwide

First JPay charges astromical prices for the services that they do offer, like visiting with your inmate via video conference for 30 minutes of less is $30. During my visit I couldn't hear a word that my son was saying. There was no sound on his side. I reported to JPay, who said that they would have the humans get back to me regarding the incident and I never heard from them anymore. They have various forms of payments listed as options on their site. I just tried to buy some stamps, which are necessary to send an email to your loved one, and it has blocked two of my debit cards, both with adequate funds to cover the cost of my purchase. When I call customer service, they don't know what to do, but my bank was able to tell me that the merchant simply isn't accepting the payment method: Visa, Master, PayPal, Wells Fargo. I've sent them an email, but I'm not very hopeful about that considering how they handled (or didn't handle) the last incident! So how am I supposed to stay in contact with my child!!!!