Jpay inc. Tell you your payment over your app didn't go through. Florida Internet

  I tried making a payment over the application three times. They took $54.75 out of my bank account yet they told me no transaction had gone through. So the next day I put another $54.75 on the account and called again and again they said the first 3 transactions never went through and I needed to contact my financial institution to receive a refund. Now after a week one of the three transactions they said never went through has gone through and they suspend it my account for my loved one to receive money in her Correctional Facility so now I have to send a payment via check or money order which could take 7 business days for them to process which leaves her without any extra food or supplies for about 3 weeks because of

their negligence. Their customer service Representatives are so unprofessional and untrained it is unbelievable. Why wouldn't I be able to pay that money with a credit card or debit card over the phone, why would I need to send a check or money order to them Kama so they can say they never got it and then keep her account restricted for even longer. JPay seems like a fraudulent business that only gets by because there are no other ways to send money to correctional facilities. Train your employees and then maybe you wouldn't have so many complaints against your company that is very very very poorly run. I hope sometime soon a competitor comes around and puts you out of business for good.