JustAnswer.com Deceptive & Unethical Business Practices Internet

I just received an email from justanswer.com's customer service that appears to resolve my issue with them. Here is the text of that email, — "Thank you for writing back. We're sorry that the service did not workout. As requested, your $28 deposit has been refunded. The funds are made available to your bank the next business day. However, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Thank you for giving us a try. We do appreciate it. Please let me know if you need further assistance." — I trust this is the end of it, and apparently, I did not have such a horrible ending as I have read from other reports on this company. My credit card company has told me that they will let me know if justanswer.com does not follow through with their promise. If you do not see another rebuttal from me posted here, then you will know that the company did what they said they would do.

I had a great conversation with my credit card company about this. They advised me to phone the company's customer service and try to resolve the issue with them first. My wife and I did that. The customer service rep on the phone was no help at all, but I did receive a courteous email from the company a few hours later, informing me that they would delete the account and my credit card information. I noticed that their email to me did not mention anything about deleting any charges, and sure enough, this morning both the $5.00 and $23.00 charges appeared on my credit card. American Express told me to reply to them and give them a three day window to delete the charges and to tell the company that if they do not delete the charges, then I would take action with AmEx. I have now done that, so we will see what happens and I will report back concerning the results.