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Report: #1433905

Complaint Review: Justfly.com - Novato California

  • Submitted:
  • Updated:
  • Reported By: Robert — Novato California United States
  • Author Confirmed What's this?
  • Why?
  • Justfly.com Novato, California United States

Justfly.com The site is designed to intentionally put you on the wrong flight, lock out out of being able to correct the information and then insists you were booking until after you get a confirmation email. on paying $150 change fee to cancel the flight. Site does not allow you to go back and check what you are actually booking, thus the changed flight info cannot be corrected. The flight locks you out of the site until the flight is "booked", and there is no ability to change the flight to the one you thought Novato California

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The site is designed to intentionally put you on the wrong flight, lock out out of being able to correct the information and then insists you were booking until after you get a confirmation email.  You cannot confirm what they are booking until it is too late to change it.  They then insist you pay $150 'change' fee, even though it was their created mistake. They then negotiated with me to only change $50 when I complained, but went ahead and billed my credit card $133 without my approval or knowledge.  This is simply a fraud, since they get $150 for NOTHING!

This report was posted on Ripoff Report on 03/12/2018 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/justflycom/novato-california/justflycom-the-site-is-designed-to-intentionally-put-you-on-the-wrong-flight-lock-out-o-1433905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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