JustFly JustFly.com JustFly travel JustFly 4 hour cancellation SCAM Internet

June 23,2017 I found a rate from columbia Missouri to Burlington VT by using GOOGLE it was on JustFly.com. I hadnt heard of them before.

I made sure to read all the fine print including the cancellation clause - it stated that if cancelled within 4 hours there was no fee or penalty and that you could purchase an optional 24 hour extended cancellation. So I felt fairly safe booking the flights knowing I could check with my kids  and cancel if necesary.  

My son checked and said I could buy them direct from United Airlines for the same price and he felt like this site was a bit shady after trying to find info on them.

I called back WELL WITHIN the 4 hour window.  I got put on hold repeatedly, my cell said for 47 minutes then the rep said was past my 4 hours so i would be charged $75,adamantly - I said no - she offered $50. then $100......she kept changing amount it would 'cost' me down to $25. I said no get me a manager.

So after another extened wait time and missing dinner with my family, woman came on said she was resolution and retention person. She agreed to do a one time waive of all fees.

I have a receipt for cancelled and refunded travel showing 0 balance 0 owed.  

I get my credit card bill - $100 charge. I called CitiBank and disputed the charges. Its currently being investigated pending refund.