Complaint Review: JustFly.Com
JustFly.Com Air Ticket Ripoff by justfly/com Internet
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On the 6th March 2017 I booked two British Airways tickets with a company called Justfly.Com to fly Miami to London Heathrow return. The flights offered was Miami to Heathrow and return flight London to New York J FK with a One hour 40 minutes stop over at JFK then on to Miami for a total price of $1645.46 which I accepted and paid for. I took my wife to a class and later picked her up, and on return I checked the electronic ticket to find the return part of the flight was not what I booked, it had changed to London to NY JFK arrival 7.30PM and the next day New York LGA (LaGuardia) takeoff 6.00am a different Airport. This was NOT the flight booked and not acceptable and not the flight itinery I had accepted. I phoned Justfly.com to complain and ask for the original flight in and out of JFK Airport to be reinstated and was told I was wrong and I had accepted the JFK in and LGA out and although they would refund my Ticket price they were not refunding the $150.00 as it was FOUR hours & 39 Minutes since I had booked. The only thing this company is interested in is their charges not customers and either this changing of itinery is their normal way of doing business or a one off mistake however their CUSTOMER service and satisfaction is non-excitant. They refunded $1463.56 and I booked with British Airways Direct website at a cost of $1,481.14 which is $164.32 CHEAPER THAN JUSTFLY.COM . Book BA direct at https://www.britishairways.com/travel
This report was posted on Ripoff Report on 03/22/2017 07:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/justflycom/internet/justflycom-air-ticket-ripoff-by-justflycom-internet-1363251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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