KFC Waterford 4820 Highland Rd. Health Code Violoation/Rude Employees Waterford Michigan

The Waterford (Highland Rd.) KFC, deserves to be condemned. I recently visited this location and received the worst service ever provided in fast food. The workers filled food orders without washing their hands or using plastic gloves after handling money. The store was near closing (one hour prior) and employees were working to clean the store as well as shut down for the evening therefore the unsatisfactory state of the lobby and food preparation area was disregarded.

A young female employee emptied and changed the trash in the lobby area, entered behind the counter & proceeded to prepare our order without washing her hands or applying gloves (this practice seemed all too routine for all of the staff). When my husband caught the attention of a male employee standing closely, to advise him of this, he started to remake our order but disclosed to the employee (clearly breaking health codes) of the matter. The employee replied by advising loud enough to reach my husband and I that it "was not her problem".

I contacted the store the following day to speak with a manager and recieved a dry apology with no recourse of any sorts. To make matters worse, I was advised by this shift manager that she was present the previous night and advised of the matter, yet the employees failed to ensure the matter was addressed and resolved at the time of our visit. There was no follow up or concern for the treatment received.

Corporate was contacted and a complaint filed under Case ID number: 8N5WB on Sunday, July 9, 2017 moments after speaking with the shift manager. I was informed that I would be contacted, however, 11 days removed, have not received any follow up. The local health department has been contacted and a BBB report will also be filed concening this matter.