Kings Creek Plantation Deceptive, dishonest and rude to owners. Williamsburg, Virginia

At the time of purchase, there may have been no plans to increase the MF and in 2011, 2012 and 2013, the MFs remained static (no increase occurred). The cost to operate a resort is spread out among all owners per an annual maintenance fee. The fee must also build up reserves to pay for non-recurring costs like furniture, landscaping, external upgrades, appliances etc. that need periodic replacement and other capital costs as normal physical deterioration occurs, similar to the costs of owning your home.

Your specific comment regarding summer weeks, indicates that you may be an annual red season owner which means there are no restrictions associated with when you book usage. As a red season owner many weeks other than summer weeks are included for booking or depositing. If your choice is to have a specific week deposited, you may call your home resort, set a specific week (contingent on availability) and then request it be deposited. There are no favorite owners and each red season owner has this same option.

We sincerely apologize for any rudeness you may have experienced and we take customer service seriously therefore, if you experience anything less than our Gold Standard in customer service, please confirm the associates name and report it to your owner services management team.  Having an informed owner is important to us and based on your comments, it seems that there may be options that you arent currently aware of. Weve personally been in the timeshare business for many years and truly understand how much there is to learn as a new owner. Timeshare is complicated and complex but we encourage you to call your owner services to participate inOwnership 101 training so that you are fully informed of all your options.Thank you in advance for allowing us to respond to your concerns.

Sincerely,

Kings Creek Plantation 
Owner Services