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Report: #1339643

Complaint Review: KMart - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Molly — New York USA
  • Author Not Confirmed What's this?
  • Why?
  • KMart Nationwide USA

KMart Don't shop online Nationwide

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Ordered furniture online since my husband is disabled and I am unable to lift. It was only a dresser but we received a much smaller media center in error. I called KMart to get the correct item. They will not send the correct item unless I deliver the original piece to a store 45 minutes away and then place a new order for the one I wanted. This process would be OK if it was my idea to exchange but it was their error and I had coupons to use on the first purchase which are no longer valid so I would have to pay more to repurchase the item I wanted. I spoke to three different people in customer service and they just kept repeating that I needed to place a new order if I wanted the item I originally ordered. Because of our circumstances I order online alot and have never had a policy like this when it was the shippers error.

 

This report was posted on Ripoff Report on 11/23/2016 05:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kmart/nationwide/kmart-dont-shop-online-nationwide-1339643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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