LA Fitness Membership/Credit Card Scam Scam, Ripoff, Poor Customer Service, Bad Business Practices Bridgeville Pennsylvania

I joined the LA Fitness center located in Bridgeville, PA in August of 2014.  At that time I informed the sales person that I did not have a credit card and needed to pay cash only.  I was told this would not be a problem.  I paid my initial fee along with the first and last month membership dues in cash.  Each month afterwards I personally went to my LA Fitness center and paid $30.00 in cash.  In October 2014 I even paid $60.00, which put me ahead on my payments.

Everything was fine until January of this year (2015).  Unknown to me a Mastercard credit card started appearing on my account and was being billed for my monthly dues.  I continued to pay in person and at no time was I informed that this credit card existed.  Then in February of 2015 I started getting email notificatations that my payment was not going through and that I needed to update my payment options.  I ignored the notifications because I knew I was paid up to date.  Then I started getting phone calls from the corporate billing office stating that there was a $3.60 outstanding payment owed and that they needed a valid credit card to bill the payment too.  I informed the person at the billing office that I was a cash paying customer and that I was up to date on my payments.  When I asked why I was being charged the $3.60 nobody could give me an answer.

Today, March 3, 2015 I got yet another call from the billing office that they needed a valid credit card and that I still owed the $3.60.  I told them yet again that I do not now, nor have I ever had a credit card, nor do I want a credit card and that I am a cash paying customer.  Having had enough of this harrassment I went to my LA Fitness center in Bridgeville and tried to clear the matter up.  A supposed manager named Stephanie, who refused to give me her last name, stated that I supposedly had a Mastercard on file and that the payment was being denied by the card.  Yet again I explained that I am a cash paying customer and that I am paid up to date.  I informed Stepahnie that the credit card on file was not mine.  I have never used a credit card to pay my bill.  I asked her to remove the card from my account, Stephanie refused to honor the request.  She kept blabbering on that I needed to provide a valid credit card.  I finally told her that she needed to stop beating that dead horse, I do not have a credit card and if that is the case then I want to cancel my membership immediately.

Stephanie did cancle my membership and she waived the $3.60 fee.  The second problem that occured was that Stephanie did print out a supposed verification that my membership is canceled, but she claimed she could not print out a verification that the $3.60 fee had been waived.  I asked her write a statement on the first verification that she handed me that this ridiculous fee had been waived and to sign it.  She refused.  I wrote a statement and asked her to sign it, again she refused.  Finally she called someone and they told her how to print out the second verification.  I was not impressed with the coustomer service by either the Bridgeville LA Fitness center, nor the corporate billing office.  I do not trust that my membership has been canceled, that the fee from the bogus credit card transaction has been resolved and I am not happy that a bogus Mastercard credit card is associated with my account and no one at LA Fitness seems to find this important.