Complaint Review: LA Fitness - Internet Internet
- LA Fitness Internet United States of America
- Phone: 630-289-7738
- Web: www.lafitness.com
- Category: Health Clubs & Gyms
LA Fitness Harassing calls , Internet
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I've been an LA Fitness member since approximately December 2009. When I signed up I did the direct debit option for payment (I'm not even sure they offer another option). The card that was associated with the direct debit option expired in 01/2013 so my payment did not go through in 02/2013. When they first called me on February 4, 2013 at 12:18 PM, I was at work and it was a number that was not on my contact list. So I let 425-406-9420 from Kirkland, Washington go through to voicemail. The message said my membership dues did not clear because my card had expired. I made a mental note to go to my club in Minnesota later in the week to get the matter straightened out because I don't like giving my credit card information to people over the phone.
I was contacted again on February 4, 2013 at 12:45 PM, while still at work, from 949-502-2423 (Irvine, CA). This time no message was left. On February 5, 2013 I was contacted by the following numbers and locations at the following time: 951-663-4786 (CA, US - 9:14 AM); 630-289-7738 (IL, USA - 10:35 AM, 10:55 AM, and 4:50 PM). I was contacted again today by the following numbers and locations at the following time: 951-663-4786 (CA, USA - 8:02 AM); 630-289-7738 (IL, USA - 10:28 AM, 10:28 AM). Finally to get the calls to stop I called the last number back and gave in and told my credit card information over the phone to some stranger in IL.
Honestly after that whole ordeal I just wanted to cancel my membership. The only thing that stopped me from doing so was the fact that my boyfriend (who is a personal trainer - not employed with LA) also has an LA gym membership so it is nice to work out together.Horrible, horrible customer service after having no problems with me for the past 3 years. The only thing that saves them from being in violation of 15 U.S.C. 1692d is that they are technically not defined as a "debt collector" under 15 U.S.C. 1692a(6). Shame on you LA!
This report was posted on Ripoff Report on 02/06/2013 03:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/la-fitness/internet/la-fitness-harassing-calls-internet-1009990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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