LA Fitness Crime Committed and Management is Awful Memphis Tennessee

 First of all let me say my husband and I were big LA Fitness supporters when they opened their new Memphis locations. We are not complaining customers and I do not talk to management needlessly. That being said, I am stunned and disappointed at the company’s flagrant disregard for the safety and care of LA Fitness customers.

On March 12, 2015, I went to the Polo Grounds LA Fitness location in Memphis, Tenn. at 9:40 in the morning for a workout class like I do every week. However, when I left the gym, an hour later, and unlocked my truck, I discovered that someone had broken into my vehicle and tore out my radio system ($200 system) as well as stolen a few less-valuable items. In addition to the stolen items, there is significant damage to the passenger door and the key lock a busted from where they forced their way into the vehicle. All of this now has to be repaired or replaced.

I went back inside the building and spoke to a manager who apologized for the incident and called the police for me. We have filed the police report, but it does not look promising as LA Fitness does not have security or security cameras, and there were no witnesses.  The detective handling our case has stated that, even though this has happened many times at LA Fitness, the company refuses to put security cameras in their parking lot.

It shocked me that a company who places a business in the 4^th most criminally active city in the nation doesn’t care enough about its customers or employees safety to protect them with any type of security.  

Since then, my husband and I have tried to reach the company and express our concerns about this issue, but an email didn’t do anything. In fact, they didn’t even read it, just retorted that they are not responsible for items left in your car. We didn’t leave anything in the car and it was locked. A radio is hardwired in, therefore it IS part of the car!

Next we tried contacting the managers at the facility directly. We were met with attitude and distain and told they don’t think they need security.  In a last ditch effort, we contacted the corporate office once again via phone call. My husband spoke to the customer relations management and explained the situation. Again, our concerns were met with distain. He told us that it was not the company’s problem and they don’t care about our experience. The conversation actually went as far as him saying he can’t stand dealing with “you people.” My husband couldn’t take the extreme disrespect and ended up hanging up on him.  

It is a slap in the face to be a victim of a crime then to be treated like that by the company who allowed that crime to take place.

I enjoyed and supported LA Fitness coming to Memphis. My husband and I were daily gym-goers and liked being customers of the company. However, since this crime was committed, we have not been back to LA Fitness and were seriously considering revoking our membership. However, this was not necessary because LA Fitness took the liberty of canceling our memberships without our approval.

It has been made clear that this company cares nothing for the safety, security, or happiness of its customers. They have made it clear that the only thing management and corporate cares about is money and taking advantage of customers. This is not a matter of petty complaining over the business. It is a matter concerning a crime being committed on company property. They have been extremely rude, demeaning, and unprofessional and given us no resolution whatsoever.  Please, save yourself the headache and do not join LA Fitness. Search for other gym options who actually care about your well-being.