LA Fitness LA Fitness - Totally Uncooperative Staff Torrance California

I joined LA Fitness in Torrance, California during the early part of 2015.  They showed me around the health club and I thought the place was alright but not great.  I signed up for monthly dues which can be cancelled at any time.  However, they get you on personal training.  You have to sign a contract with them for at least a year which almost can not be broken.  After going to this LA Fitness for a few months, I started to notice that equipment was broken and it took them months to get it repaired.  The employees that I work in the training department are lazy and do not do much to earn their salary.  Most times they sit in the back of the training area and just talk and check their cell phones and send text messages.  If they do not want to help a member, they get up and walk away when they see you coming to their area.  The employees that work in their membership department are mostly young employees and are the most self centered people I have ever come across.  They also basically do nothing all day.  The club manager is more interested in stylish clothes than running the club and trying to resolve member issues.

Also, I found out when you call the number for their corporate office in Irvine, CA you just end up speaking to a club manager at any location where they answer for corporate.  Most of them are friends, that give each other heads up about complaints and nothing gets resolved.  I was appalled when I found out there is no way to get in touch with their corporate offices.  In addition, their web site never seems to work.

The only time you can actually speak to anyone in corporate is if you try to cancel your memebership or personal training.  Then corporate gets involved and they hasstle you to no end.

The only way that I was able to cancel my personal training was to see my doctor and have him prepare a letter which was sent to their corporate office.  This is basically the only known excuse that they will accept and let you cancel.  If you try to cancel personal training anyother way, it is almost impossible to do so.