Report: #377250

Complaint Review: Lady Of America National Fitness - Roy Utah

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  • Reported By: Bedford Texas
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  • Lady Of America National Fitness P.O. Box 224 Roy, Utah U.S.A.

Lady Of America National Fitness, LOA, Lady Fitness USA Lady of America refuses to cancel my membership - was told could cancel contract any time for any reason. Roy Utah

*Consumer Comment: Lady Fitness USA headquarters is not in Roy, Utah

*Consumer Suggestion: Learn to read

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I originally joined a gym in Bedford, TX around March of 2007. At the time I joined the gym, it was known as Lady Fitness USA. It has since changed to be owned by Lady of America, or "LOA." At this time I entered into a 3 year contract with the company to keep my membership for that length of time. However, I was told outright by the girl who signed me up (Clara), that I would be able to cancel at any time for "any reason" before the 3 year contract was up. She told me that the reason they even did contracts, was really just "to get people in the habit of coming to the gym, so they won't want to stop coming."

I have since tried contacting the corporate company which is located in Roy, Utah, and they acted like this claim which I have written above was not even worth acknowledging. They did not say anything about it each time I have written, emailed, or called. They simply said, "well we're not able to cancel your contract, but we can mark a note stating that your contract will automatically end at the end of the term." Obviously this is not what I was told at the time of signing up.

What makes it extremely even further frustrating, is that the gym now has signs which state "No Contract. No Hassle." and, a lower monthly membership fee of only $14.95. I was paying about $40 a month. That is ridiculous and just bad business.

The company is currently calling me constantly because I have not been paying the last few months dues. I currently cannot afford to pay the membership because my husband was laid off in April of 2008 and just recently regained employment. I would however want to cancel my membership anyway, because I am not satisfied with the gym.
Has this happened to anyone else?

Bedford, Texas

This report was posted on Ripoff Report on 09/30/2008 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lady-of-america-national-fitness/roy-utah-84067-0224/lady-of-america-national-fitness-loa-lady-fitness-usa-lady-of-america-refuses-to-cancel-377250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Lady Fitness USA headquarters is not in Roy, Utah

AUTHOR: Kargar - (U.S.A.)

POSTED: Tuesday, June 23, 2009

I am a member of the Roy, Utah Lady Fitness gym. But Rachel, you have been misinformed, it is not the company headquarters. There is no Lady of America fitness gym or headquarters here in Roy, Utah.
I have also been having trouble with this company and have been doing research. It seems that my Lady Fitness is a franchise of a company that has gyms in Utah and California. My Lady Fitness is owned by National Fitness and uses the e-mail address ladyfitnessusa.com. When I call the 1-800 number, I get a National Fitness person. But I have found several other gyms around the country using the name Lady fitness or Premiere Lady Fitness, and many people complaining about these gyms and their poor customer service.
My problem is I wanted to take advantage of the 3 month freeze option in my contract. Unfortunately I was told I would still have to pay my monthly membership while I was unable to use the gym during the 3 months my membership was frozen. The 3 months I lost would be added onto the end of my contract time for free. This seems to defeat the purpose of a 3 month freeze. I was also told that I could not cancel my membership under any circumstances.
While I agree with the other rebuttal that we need to read contracts more carefully, I feel this companies contracts are unnecessarily unbending and cheat the customer. Even though I knew there was a no cancellation clause in my contract, I expected there would be exceptions for specific situations. Unfortunately, I found there were none.
I am also currently trying to get out of my contract because my husband is out of work. It is hard to justify a gym membership when you are trying to make ends meet. Any customer service business should offer ways to get out of the contract if circumstances require it. Even if it means a early-out penalty.
The problems I have discovered are:
- long membership contracts with no way out.
- payment only allowed through automatic bank account deduction, which then...
- gym continues to take payments from member's membership contracts have run out or been canceled.
- harassment of family members when payment is not made.
- not being able to use the free months accumulated after using the freeze option.
- being unable to contact the company, bogus phone numbers, and being passed around to different people with no answers.
- varying membership fees from month to month and person to person with no rhyme or reason.
- increases in monthly rates with no warning or approval from members.

It would seem the name Lady Fitness is synonymous with poor customer service. And to answer you question, it would seem you are not alone in your frustrations with Lady Fitness.

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#1 Consumer Suggestion

Learn to read

AUTHOR: Awfully - (U.S.A.)

POSTED: Tuesday, September 30, 2008

Obviously, you did not read the contract you agreed to and signed. It doesn't matter what the woman behind the counter says. You still need to read what you sign to make sure what she is saying is the same thing your signing for. What do you think she said when cooporate asked her if she told a customer they could cancel their contract at any time? I'm betting she called you a liar and said she never told you that. What proof do you have that she actaully did? You don't. Read what you sign, always, before you sign it. Do not take the word of a sales person. They will say anything to get the sale.

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