Landmark Home Warranty not worth it, does not fulfill it's promises Nationwide

 After filing a negative report in August 2015, we were contacted relatively quickly and we were eventually refunded the money we put out of pocket, minus the standard fee for service. It actually took a few weeks to get the refund, but I am definitely much happier with our choice of this company as our home warranty company!

Amanda,

Thank you for giving us the opportunity to address your concerns. We are truly sorry for this experience! Unfortunately, it seems you were attempting to contact Landmark at a point of high call volume and that is why it was difficult to get through to a customer service representative. Landmark has done everything possible to be as staffed as possible, however, we still reach small periods of high wait times, which we apologize for.

As for the inability to leave a report, or review, I am unaware of which site you were attempting to leave feedback on. Landmark does not own any sites where you would leave a review so we are unable to control the functionality of that site. I hope that is understandable. Your feedback is very important to us and we are sorry for the difficulties that were experienced.

At this point in time Landmark is offering to review your invoice from the out-of-network contractor for possible reimbursement and we are waiting to receive that documentation from your husband. As soon as that is received we will be able to move forward. Thank you for your willingness to work with us. We look forward to hearing from you soon.