Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #254986

Complaint Review: Lane Bryant - Nationwide

  • Submitted:
  • Updated:
  • Reported By: San Jose California
  • Author Confirmed What's this?
  • Why?
  • Lane Bryant www.lanebryant.com Nationwide U.S.A.

Lane Bryant Online Shipping Nightmare ripoff Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I ordered two pairs of shorts, less than 24 hrs apart. I received one pair within 7 business days and the other did not arrive after 10 days. When I called to inquire, I was told it was shipped and that I should contact USPS for delivery information.

After several hours on the phone, I was advised the local postmaster would get back to me, which he did, three days later. The information provided was that I would need to wait, or have the sender call for shipping related claims.

I called Lane Bryant back with this information and was told they do not get involved. I asked the representative for a refund for the product I ordered and did not receive and was told I had to wait 18 days. When asking why, the representative told me they had to research the issue. I told the representative that this research was what I asked for during the first phone call and was told they only do it if they need to process a refund.

To say the least I was disgusted with the service. A customer should not have to spend several hours over several days to inquire about an order that was lost when the sender is the only one that can file the claim.

Jen
San Jose, California
U.S.A.

This report was posted on Ripoff Report on 06/16/2007 09:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lane-bryant/nationwide/lane-bryant-online-shipping-nightmare-ripoff-internet-254986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now