Lasership Lost package Vienna Va

 I was supposed to attend a halloween party this past Saturday (oct.28).The package was supposed to be delivered on Oct 23. I was home all day and didn't receive a knock or package. I was told by the seller to wait an extra day, still no package. I put in a complaint for lost package Wednesday morning and was told to wait 48 hours, which put my function at the next day. I received no call so I called lasership. They told me that the investigation was complete and I needed to contact the seller. I asked how it was complete and I heard nothing back, I was told the driver retraced his steps amd said it was delivered to me and to call for a refund. I explained that I took off work that dayto make sure there was no issue so I know the driver is lying. Again told to get a refund, asked if I could talk to a manager because that isn't acceptable. Three different occasions I gave my number and said I will get a call back. Never received a call, so I called again today and after talking to one rude employee I was able to get someone that wasn't rude at all, but told the same thing.So I gave up, but had to write my experience