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Report: #570041

Complaint Review: Lead Research Group - Huntington Beach California

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  • Reported By: Mark — New York New York United States of America
  • Author Not Confirmed What's this?
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  • Lead Research Group 17011 Beach Blvd Suite 822 Huntington Beach, California United States of America

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Lead Research Group obviously didn't do enough research because the leads we were given were not a good fit for our company.  We were told that the group we were marketing to was a opt in group.  Our response rate was extremely low and our cost per lead and roi were laughable.  We are not new to marketing.  We have tried several different campaigns ranging from direct mail, internet leads, and live inbound calls.  We didn't expect our lives to change based on this campaign alone.  However there is no light at the end of the tunnel when working with Lead Research Group.



Rob Brack, Lead Research Group agent told us that based on the clients he currently has that our results would be higher than they were.  We were not even in the ball park.



We are grateful for the experience we had with Lead Research Group as we now know what not to do.



We feel that working with a real advertising agency would be the best.  Most of these companies are simply selling the marketing tools without any insight into how to use them.  

This report was posted on Ripoff Report on 02/15/2010 09:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lead-research-group/huntington-beach-california-92647/lead-research-group-lrg-rob-brack-lead-research-group-didnt-do-enough-research-waste-o-570041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner

#3 Consumer Comment

Jimmi S - Troy

AUTHOR: SSSSS - (United States of America)

POSTED: Tuesday, February 23, 2010

Its true what you are saying. When I parted from LRG they kept sending me e-mails. When I asked Jesse Mullen to stop e-mailing me, he replied with a rude and childish e-mail saying that I don't understand the industry and will fail. Now I have been to the LRG office and can tell you that there are a bunch of unprofessional people. Because of my indecent I have pushed 2 people away from using their services. Including the person who told me about LRG to begin with. T hoses e-mails I got from Jesse they saw.....and will never work with a company like that!

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#2 Author of original report

Read more carefully

AUTHOR: Jimmi S - (United States of America)

POSTED: Wednesday, February 17, 2010

I did not say that we did all the marketing campaigns with lead research group.  I said that we have tried many different types.  If you read more carefully you would see that.


Also this is not a recent incident.  I was told of rip off report recently by a friend and thought of Lead Research Group.

So after using lead research group almost a year ago I am now filing the report.

Hope that makes more sense and the reason I don't put my name or any other info is because I have heard through the grapevine that lead research group is no stranger to malice upon being trounced in the media.


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#1 REBUTTAL Owner of company

Hoax? I would appreciate an online or offline contact from whomever posted this information. We take all complaints very seriously.

AUTHOR: LRG Managment - (United States of America)

POSTED: Wednesday, February 17, 2010

We value our clients seriously at LRG. As the head of the customer service department and one of the founders of LRG I take these issues very seriously.

I know the marketing business can be filled with competitor complaints - so if this is truly correct and you are not a competitor please provide details of what happened online or call one of our marketing people and have the issue escalated to me. I currently manage over 400 active clients, problems develop from time to time, but we help our clients work through these problems even if LRG is unprofitable because of it.

We believe that 99.9% of business owners will find a good fit and a good home at LRG. I titled this "Hoax" because upon looking through my client list - I do not have a single one who has used all three of the products you mentioned with the rep you have stated you worked with. Our Mail Clients are in a wholly separate division from Live Transfers - Also the marketing specialist you mentioned does not focus on two of the products you supposedly tried. That being said, if this is a truly legitimate complaint....I would truly appreciate an online or offline contact from whomever posted this information. We take these complaints VERY seriously.

If you are serious and would like a resolution to this issue, I am personally here to help. Please call our office at 800-884-8371 and ask for the Customer Service Manager.

If there was truly an issue and I do not receive a call or response to this rebuttal, I would like to extend our most sincere apology and hope we can make money together in the future.

Cutomer Service Manager
800-884-8371

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