Lead Research Group LRG Marketing : Rip Off, Scam, Theives, Poor Customer Service, STAY AWAY! Internet

Thank you for filing this report and bringing your situation to our attention. We have never heard of some of the allegations you propose, so I would appreciate a chance to discuss the matter in depth with you, online or offline - your choice.

We used to offer live transfer services, prior to legislation which outlawed the practice on Sept 1, 2009. I cannot attest to the specifics of your experience based on a guess of which order this may apply to within our system.  I can assure you that the platform we were using was Tel-Server, and any claims to our ownership of the original underlying programming and software/hardware may have been misconstrued.

Our goal at Lead Research Group is to deliver turn-key solutions to a business such as yours with simplicity and ease. It sounds as if you are more knowledgeable than an average business owner in terms of how dialing platforms work.  It should come as no surprise to you that Tel-Server was one of the biggest and most robust platforms available for these services.

I also cannot verify what Mr Brack had indicated in your conversations. All of our sales staff is very well trained and capable of explaining the pros & cons of each of our marketing services. Since we no longer offer live transfers, nor the Tel-Server platform, the point is no longer relevant to its superiority in the dialing platform world.

Our rates, at the time, cannot be compared apples to apples with other dialing vendors. Lead Research Group bundles a variety of value-added services in order to facilitate a better experience through our platforms. While a Ford Pinto and a S600 Mercedes will both get you to the same place, at the same time, it is the value and luxury of a more robust and full-featured platform delivered by a reputable company that distinguishes price.  We always believe that our services are fair market value for what we deliver (including price, performance, results). If that is higher or lower than our competition will allow the market to determine if we stay in business or not.

Our dialer platform was configured as "real-time" billing - which means that for every second you are on the phone (connected) you would be billed for 1 second.  We never rounded to 6 second increments - as most of our competition had been doing at the time. This alone saved considerable expense to our clients and afforded us the opportunity to work with many satisfied customers.

I am not sure how, to whom, or with what regard you requested a refund. I would be happy to look up your customer record and see what events transpired. We're here to help solve problems by providing a solution. Your report doesn't necessarily prove any good will or expectation on your part other to tarnish our company's reputation.

If you would like to discuss this matter, professionally, I will either personally handle this or have one of our top managers investigate this further.

You can reach us at: 800-884-8371 or by visiting our website: http://www.leadresearchgroup.com or http://www.leadresearchgroup.com/contact.php