LED Outfitters LEDOutfitters.comLED Emergency Lighting (Amazon)ResponsePSE.com Ships defective items, wrong items, will not respond to e-mails, rude on the phone, YOU GET WHAT YOU PAY FOR! West Hempstead New York

Have received three items from this company, in two orders.  In the first order, one item was defective.  They told me, by e-mail, to take it apart and fix it!  When I called, They told me to send them a picture of the item, and they would send me a new one -- too good to be true.  I sent a picture, and details of purchase, and they told me I had to ship it back to them -- at my expense. 

I also e-mailed a description of a problem with the second item from the first order.  The curt response (at least they responded) was "call and talk to the technician."  Tried that, at 4:04 pm ET on Thursday, they said he wasn't in, that he would be in at 10:00 ET the next day.  I called at 11:30 ET, they said he had not arrived yet, and that he would be there in 30 to 40 minutes.  I called again at 12:37 ET, they said he was out until Monday, and that I should have called AT 10 ET.  I am beginning to doubt that the person exists.

In the second order, the wrong item was shipped.  I called them immediately, and they sent a return shipping label, with a tracking number.  So far so good.  A week after they received the item, when I called to inquire, they asked me for a lot of useless information that I did not have on hand in the field.  I called back later, with all the information, and they did not ask for it!  They had still not shipped a replacement, but said they would.  We'll see.

Through all of this, only one "sorry" (for the wrong item shipped.) Every shipment is not shipped out for days or weeks, and takes over a week to arrive.  The one guy who always answers the phone (well, at least they answer the phone) is rude, interrupts, blames the customer, and tries to put off doing the right thing.

This stuff is cheap (in quality, as well as price) so I understand they need to be careful, but enough is enough.  If I don't get the replacemet item in a timely manner, I'm going to the credit card company.  The same, and similar, items are available elsewhere.