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Report: #611715

Complaint Review: Liberty Tax Service - Yucca Valley California

  • Submitted:
  • Updated:
  • Reported By: Michelle — greenport New York U.S.A.
  • Author Confirmed What's this?
  • Why?
  • Liberty Tax Service 56332 29 Palms Hwy Yucca Valley, California United States of America

Liberty Tax Service Incompetent ripoff Yucca Valley, California

*UPDATE Employee: Please Contact Liberty Tax Corporate

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I regrettably had them prepare my 2009 tax returns. Imagine my surprise when a letter arrived from the IRS demanding additional tax with interest and penalty. The IRS told me what the company e-filed was different than the copy of the 1040 they gave me. However when I contacted the company to ask they stand by Liberty's "unconditional" satisfaction guarantee and refund the tax preparation fees, their position was that since I had signed a form authorizing them to e-file when I picked up my tax forms and that form had the correct amount, I had been advised how much tax I owed. Not only did I never receive a copy of that form but they had no explanation why the copy of the 1040 did not agree with the form. So much for a satisfaction guarantee.

This report was posted on Ripoff Report on 06/08/2010 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/liberty-tax-service/yucca-valley-california-11944/liberty-tax-service-incompetent-ripoff-yucca-valley-california-611715. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Please Contact Liberty Tax Corporate

AUTHOR: Liberty Tax Customer Care - (United States of America)

POSTED: Wednesday, June 09, 2010
We appreciate you reaching out to us via ripoffreport.com and we take our satisfaction guarantee very seriously. Please email the Liberty Tax Service Corporate Office directly at customercare@libtax.com and we'll be happy to investigate your issue. In your email please include your name, phone number and office location (street, city and state).

 



Kind regards,
Liberty Tax Customer Care



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