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Report: #1166681

Complaint Review: LifeCell South Beach Skincare - Internet

  • Submitted:
  • Updated:
  • Reported By: Louise — Palmdale California
  • LifeCell South Beach Skincare Internet USA

LifeCell South Beach Skincare BBB Report Not Accredited with BBB with F Rating and Warning Internet

*Author of original report: LifeCell South Beach Skin Care

*UPDATE Employee: Customer already handled.

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Further to my last report on the deceptive practices of LifeCell, I looked them on the Better Business Bureau. Please read the full report as BBB has them rated an F and with a complete warning alert to consumers.

BBB also required LifeCell to discontinue using "free trial" and that is why LC now just says "downpayment on trial." Also the fact that charges are in fine print under credit card info.

BBB is also requiring them to back up with true facts they make about their products.

Very interesting report and also helpful info BBB gives consumers on how to protect themselves from scams like this. Unfortunately the scammers know how to word things to skirt the law and we have no protection.

bbb.org/south-east-florida/business-reviews/skin-care/south-beach-skin-care-hollywood-fl-92019158

 

This report was posted on Ripoff Report on 08/01/2014 10:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lifecell-south-beach-skincare/internet/lifecell-south-beach-skincare-bbb-report-not-accredited-with-bbb-with-f-rating-and-warnin-1166681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

LifeCell South Beach Skin Care

AUTHOR: Louise - ()

POSTED: Monday, August 11, 2014

Yes, the company has removed all charges and I refused the package as they had instructed me to do for it to be returned to them.

And yes, the BBB has given them an F Rating and posted an alert for the public - you can read it on their site. I did tell BBB they had removed the charge for me.

 

And no, the information about charging you immediately is not up front on their ad but where you put credit card info in. One of their employees said it was in bold but it is not. You do not even see this until you check out and it is a lengthy, wordy paragraph and is buried inside. Laws should be passed where companies have to clearly publish this information up front and not bury it as  a large percentage of the public fail to read as I did - my fault.

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#1 UPDATE Employee

Customer already handled.

AUTHOR: D Greene - ()

POSTED: Monday, August 11, 2014

Some of what the consumer is saying is not true. On our site, there is no such phrase "downpayment"? Also, the trial terms are listed and billing prior to payment processing. This consumer also contacted the BBB and concluded her claim there as well as called into customer service and resolved her issue. 

 

I will be pasting her conclusion from the BBB along with our trial terms for better comprehension. 

Our trial terms - 

Our 30-Day Trial Promotion is as follows: 

All you pay at the time of ordering is the shipping and handling fee. If you are not satisfied with your results, send it back within 30 days and your credit card information will be deleted from our system. You won't be charged anything besides the initial shipping and handling fee. However, if you absolutely love LifeCell, (which we expect you will!) and keep it past the 30 Day Trial period, your original form of payment will be charged $189.00 for the two-month supply of LifeCell. 

120 Day Money Back Guarantee: Once you decide to keep LifeCell beyond the 30 Day Trial and let us charge your credit card, you are still completely covered by a full 120 Day Money Back Guarantee. This means, if for whatever reason you are not happy with LifeCell, simply send back the tube within 120-days from the date of delivery, and get a full refund (minus shipping and handling charges) on your original form of payment.

Free enrollment to the LifeCell VIP Replenishment Service: For your convenience you will be signed up automatically to our popular VIP Replenishment Service. This entitles you to receive a fresh supply of LifeCell every 60 days at the discounted rate of $149. International Customers will be billed an additional $15.00 for shipping and handling fees. This service is fully customizable and you can adjust your delivery schedule frequency at will, like to every 90 days or 120 days. Whatever personally works best for you. If you ever want to make adjustments or discontinue your membership, just call us at 1-866-977-1412 or via email at support@LifeCellSkin.com and it will be handled accordingly. Replenishment Service items are under a 15 Day Money Back Guarantee. Item must be sent back unopened and in its original packaging within 15 days of delivery in order to receive credit.

 

BBB resolution - Complaint Case #: 90267184
Consumer: Louise J.

Thank you for your cooperation in responding to the above consumer's complaint. Following our usual procedure, we notified the consumer of your response and requested notification of whether or not it was satisfactorily resolved. The consumer has notified our office they are satisfied. Therefore, we have closed the complaint.

Again, thank you


Sincerely,

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