Report: #466049

Complaint Review: Lifestyle Family Fitness - Columbus Ohio

  • Submitted:
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  • Reported By: Columbus Ohio
  • Lifestyle Family Fitness 1860 Henderson Road Columbus, Ohio U.S.A.

Lifestyle Family Fitness 30 Day Comfort Guarantee Scam Columbus Ohio

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I was offered the 30 day comfort guarantee as an incentive to try the gym as I told the sales person that I was still shopping around. This 30 day guarantee is only offered on your first visit to the gym. It was explained to me that you must visit the gym once a week for the 4 weeks of the 30 day period equaling 4 total visits minimum. If I was not happy, I could cancel and get a full refund of my enrollment fee, first month and last month fee, which they charge when you join. Totaling over $150.

After 21 days and visiting the gym at least 6 times, even attending a Body Flow class, I decided that it was not up to the standards of my previous gym and I wanted out. So I visited the gym one more time to ensure I had a visit in the 4th week. The next day I sent a certified letter cancelling my membership. I called twice to check on the progress of my cancellation and was told it had not made it to corporate yet, I would have to wait.

I received an email 3 weeks after I mailed my cancellation letter, showing me altnerative options to cancellation so I would not lose my initial investment, a day later I received the same information in a letter. So I called and asked why they were sending me this information when I should be getting all of my initial investment back. I was told at this time at first that I did not cancel in the 30 day time period. I responded by saying that I had a certified letter that told me otherwise. Then I was told that would not get a refund because I did not visit the gym any during my 30 day period. They had record of me being in the gym on the two days that I called after cancelling and the day I enrolled. I know I visited the gym more than 4 times, possibly more than 4 times in my first week. Yet there was no record of my card being scanned into their computer system. She said I should have signed in along with scanning. I told her that this was not mentioned to me at all. I was told I had to speak to a manager, who never returned my call.

The next day I called back and spoke with the "floor supervisor" and she told me the same thing as the first representative, although this time she said it showed the day after I joined as being a date, which was true. She told me that you have to scan each time you enter the gym. I know this and each time, I handed my key card to the gym worker who I presumed scanned my card. After arguing about the absurtady of me having to pay for the fact that their computers did not scan, I got nowhere. I asked her if anyone ever got their money back, because I already sensed this was a scam. She assured me that they do and told me if I could provide documentation that I was there she'd be happy to refund my money. How was I supposed to provide documentation? If worker remembered me being there on the specific dates I was there. What are the chances that anyone remembers me being there? I was there at different times on different days.

It is my opinion that this 30 day comfort guarantee is a scam. Even if not intended to be one, it is not a good policy if they can not keep accurate records. This company should be investigated and I will warn everyone I know. It's a genius plan, make me wait for corporate to receive my cancellation, don't have a record of my visits and then after the 3 weeks I waited to get notice that I would not get a refund, which I only have found out because I called - by then no one remembers you being there.

Columbus, Ohio

This report was posted on Ripoff Report on 06/29/2009 01:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lifestyle-family-fitness/columbus-ohio-43220/lifestyle-family-fitness-30-day-comfort-guarantee-scam-columbus-ohio-466049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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