Logitech Complete Confusion and Disservice by Support, Internet

In order to be fair and to close my issue with LogiTech I need to append the orginal complaint.

After 8 some weeks back and forth with their people they finally shipped via UPS and I received an MK300 Keyboard and Mouse Combo. The Ex110 is discontinued and MK300 is currently the equivalent.

So my hardware issue has been resolved. They do need to get their tech support up to speed though. I'll use practical caution regarding future purchases of any LogiTech products until they improve tech support substantially.

Maybe the EX110 set was discontinued due to warranty failures. Sometimes electronics come out of mass production with faulty prone components. Oh well huh?

Thanks and take good care.

I've been having a similar problem with my PS3 Vantage USB headset-- an item that clearly has this, as well as the PS3 compatible game titles listed on the package.  Their email support personnel go from promising me a replacement when the old headset is sent in, to "we never made that item", to "here's a Nintendo Wii microphone for your replacement!" Then when I had to refuse the shipment, nobody seemed to have any idea WHAT was going on-- they didn't seem to register the eight times I said "PS3", the 11 times I said "USB", and the big, bold headline stating HEADSET.  Apparently, they are unable to read.

The staff of Logitech have no idea what they are doing, and have little to no product knowledge.  The first honest answer I got was when I chose to spend my money on long distance charges and call-- they have no toll-free number, maybe just to deter most consumers from actually trying to hold them to their warranties and guarantees. And as for this "honest answer", a gentleman called "Marcus" appeared to have straightened things out, and promised me a two-day shipment of a new headset.. which I should have gotten on Monday, but still don't have. I'm going to have to spend even MORE money on calls to get this straightened out.

Long story short, don't buy Logitech products if you actually expect to replace them under warranty, or to understand a thing you say.