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Report: #41714

Complaint Review: Lowe's - Elyria Ohio

  • Submitted:
  • Updated:
  • Reported By: Elyria Ohio
  • Lowe's
    646 Midway Blvd.
    Elyria, Ohio
    U.S.A.

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I was a Lowe's customer just until the past month. This is my story of the worst customer service and ripoff I have ever encountered. It all started the week before Christmas.

I moved into a brand new house just prior to Christmas and considering do-it-yourself is my middle name I decided to go to Lowe's and buy a new mailbox. While perusing the selection I finally decided to go with a very nice locking mailbox. As I pulled it from the shelf I noticed that the box had been opened.

I looked at the shelf and noticed that it was the last one, so I decided to ask an employee at the window and door desk for some assistance. I explained that the box appeared to have been opened and was wondering if there were any more in stock. The gentleman explained he would have to call the employee over who handled that department.

Once the employee at the window and door desk called, a employee by the name of Mike came around the corner about a minute later. Mike was walking down the corridor like he was God's gift. When he approached us (my son and I) he looked us up and down like we were a piece of horse manure. Unbenounced to me at the time, Mike was actually the department manager of the keys and mailboxes... (woop-dee-doo)

The situation was explained to Mike and he told me it was the last mailbox in stock. How would he know that without looking in the computer? And even if he did, wait till you hear this....

I asked Mike if he would then sell the mailbox to me for a discount considering the box was opened and severely damaged. He said no. I said ok, well, then I would like to speak with the store manager. He said I am the manager. Then he says well, I could give you 10% off. I said ok... well then could you make sure all the parts are in there? He reluctantly went through the box and said yeah, everything is there. Fortunatly, I also checked on my way to the check-out and noticed there was numerous pieces missing.

I went back to the shelf and selected a different mailbox. While standing there, I overheard Mike and a few other employees talking vulgar about me. I proceeded back to the register to pay for my items.

Once at the register I asked the cashier for the district supervisor's phone number considering Mike claimed to be the manager. The cashier asked the head cashier for the number and asked if I had had a problem. I said yes, the manager, Mike. She says who? and I responded with Mike. She responded with, Mike is the supervisor of the mailboxes and keys. So I asked her to speak with the store manager and I got the Assistant Manager instead.

I explained the situation to him and also explained I did not appreciate being lied to and did not appreciate the attitude from Mike and the vulgarities I over-heard about me. I told the Assistant Manager I was considering shopping elsewhere, LIKE HOME DEPOT!! I never have seen a business that allows employees to act in such a way. I called the customer service line in reference to this and did complain. I never got a response back.

Unfortunately, the hiring practices of businesses like these are not set up to weed out the bad eggs like Mike. Maybe Mike was having a bad day. I don't know, but whatever his problem was he needed to leave it at home and not take it to the job unleasing it out on me - the consumer. As for going back to Lowe's.... not unless I have to. You have just made a customer, Home Depot.

John
Elyria, Ohio
U.S.A.

This report was posted on Ripoff Report on 01/16/2003 11:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lowes/elyria-ohio-44035/lowes-home-improvement-warehouse-rip-off-very-poor-customer-service-mistreated-ripped-u-41714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
14Consumer
0Employee/Owner

#1 General Comment

Oh really?

AUTHOR: mina1974 - (United States of America)

POSTED: Tuesday, May 10, 2011
I find your statements to be some of the most ignorant comments ever made by a "customer". I 
work in a local hardware store.   This is not a national chain. I do not work for Lowe's but I 
know of the situations you speak of, because most of the protocol is the norm for our industry.
I must state for a fact that insulting the employees on a general scale is not going to help 
you. The policies are not put in place by the employees and a lot of us do not agree with those
policies. Most of us like having a job in this lovely economy, so we comply.
Please do not presume to know the circumstances of every employee. I graduated high school, 
served several years in the Navy and spent almost a decade working as a contractor for the 
Department of Defense. However, 3 years ago, I got laid off.
The state I live in does not have the best job market. Upon a few months of unemployment
and desperation, I chose to go back to school. I graduate in 6 months and I'm beginning
this fall at a local university for my bachelors degree.  I have spent most of my adult life
working as an IT and yet in a city with one of the best job markets I could not find a job.
A few months ago, I visited our local hardware store. I noticed that the employees were 
friendly and outgoing to the customers. I felt welcome so I put in an application.  I attend 
school full time and work full time. The best feeling in the world is being able to work at a 
location close to my home and at a store where people I work with are not jerks.
As someone who has been working since the age of 15 and has a number of years under my 
belt in customer service, I have only surmised that ignorance is the downfall of companies.  Yes,
agree that you were addressed in a manner that was uncalled for. However, all the nasty comments you made after nullified your complaint.
Customers make a business and they pay our paychecks. We owe it to them to be kind, patient 
and helpful. You as a customer, however, do not see the abuse heaped on employees on a daily basis by people with the same attitude as you.
While I chalk it up to "entitled jerk syndrome", others react with indignation and irritation.
Others, like myself, smile wildly and kill them with kindness. I truly like people and customer
service, but people like you make me grateful for the opportunity to move out of retail.
Again, I state, you should address your complaints to the corporate echelon. We have to answer
phones right away and we do have departments for helping people and individuals stationed
there. We do this because if we should walk away from our register to help other people, 
folks like you would then complain that there is no one at the register.
There's no pleasing some folks.
I have noticed a bit of injustice and impatience towards customers and I have pointed it out 
to the management as well as the associate. We are there to serve you, however, we are not
your slaves. We do not have to take abusive language from anyone.
The customer is not always right. Every store has policies. We are only following polices because
we can be fired for disobeying the rules. Again, a blind insult to every employee only 
demonstrates your ignorance. I have been on both sides of the counter. I have had bad
customer service and great customer service. When it's good, I let the manager know. When it's 
bad, I do the same. 
Just please avoid lumping us all together. 
Most of us are just grateful to be employed in this lovely economy and would go out of our 
way any day to help someone. 
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#2 UPDATE EX-employee responds

In all due respect

AUTHOR: nedm - (United States of America)

POSTED: Wednesday, June 16, 2010

I've been a tad quiet so I'll inform the place here. First off I'm not going to insult anyone or use any language but I'll look at this logically.

"he looked us up and down like we were a piece of horse manure."

How would you know how people look at horse manure? How is this relavant?

"How would he know that without looking in the computer?"

Having worked in that department for a few years I can tell when stuff is low. Any box store can. On the same note I heard insults from some in the past that "O he has to look it up on a computer!" so which is it? Would you want technology to be used or not? Most of the products in stores do not move.Mailboxes are not staged in decor or in plumbing etc. 

"And even if he did, wait till you hear this.... I asked Mike if he would then sell the mailbox to me for a discount considering the box was opened and severely damaged."

So the box is damaged and you want a discount on the whole item? How do you know that the product was damaged? I saw this all the time. People that would want parts from manufactuers and they'd steal them out of products and we were constantly left with product that had to be discounted.If you bought a car and a headlamp went out you'd go back and see the service place...you wouldn't swipe one out of autozone!

"While standing there, I overheard Mike and a few other employees talking vulgar about me."

How do you know this? Did they say you by name? If someone had a bad day naturally they might say things near the end of it. I see there's mostly assumptions on this rather than actual facts.

"So I asked her to speak with the store manager and I got the Assistant Manager instead."

Store managers in any retail enviroment are going to bounce around from problem to problem. They can't always stop everything and go and see something else. Store managers are not always on every day since in many cases that would be illegal! How do you know he or she didn't have a day off?

"I explained the situation to him and also explained I did not appreciate being lied to and did not appreciate the attitude from Mike and the vulgarities I over-heard about me. "

How were you lied to? You wanted a discount on an item that was damaged and you wonder why there were missing parts? If you bought a car that was damaged would you complain there was missing parts?

"I never got a response back."

Well you got a discount on an incomplete item. Just like how supermarkets sell food a bit damaged for a discount as well. What's the issue here?

"I don't know, but whatever his problem was he needed to leave it at home and not take it to the job unleasing it out on me - the consumer."

How did he unleash it on you? How do you know he was talking about you and how was this directly at you?

------- on the whole pella thing

"First, where do I begin. My GOD. Truly. I could start by bashing your corporate leaders but to tell you the honest truth I have come to the conclusion that it's the employees who are bringing the companies down almost single handedly."

You drove for over an hour to go to a store and didn't bother to call first about it? Where are you where you have to drive for an hour to get something? Of course a phone order takes priority as they are ready to order (duh). Just like online ordering can take a priority because they know what they want.

"The fact is you only apply for jobs in those huge box chain stores so that you can spend alot of your time getting away with only appearing to be working really hard all the time while you're really goofing off. You don't want to work for a mom and pop store because you know the mom and pops are always there watching their stores like protective parents."

Do you have any proof of this? Mom and pops close too. The one near me the guy was taking the sales tax money and the employees income taxes for his own use! You have no empiracal evidence to back up your claims.

"Or my favorite is when someone asks if you need assistance and as soon as you say yes they inform you it's not their department but they will call someone for you. "

That's called customer service! Would you rather have someone tell you to go away?

"The fact is you people also have to get jobs at places like Lowe's and Home Depot because you did not apply yourselves enough in high school to be able to get into legitimate university's where better paying company's recruit their employees from."

Which explains why I have a bachlors, in the process of getting a masters. Have been quoted by Radio Netherlands and CNBC (twice), have no debt, traveled to France and China... again you have no evidence to back up your claims.

"Apparently most of you also failed to take the time to learn a specific trade or better yourself in any way professionally. I know this is true because a great percentage of you have not even bothered to learn proper grammar when English is obviously your language."

Trades? Have you heard of the housing bubble? Did you know about 50% of all general contractors in their 20's and 30's are unemployed? Seriously who honestly would want to become a plumber, carpenter, electrician or general contractor? they are now like the oakies from Grapes of Wrath!

"So instead of bettering yourselves and getting higher paying jobs you all slep it out at the box stores and take you hostilities towards the company you work for out on the customers by being short, often rude and basically showing your complete lack of regard towards how you treat the customers by taking your sweet time getting around to helping them, standing around chit chatting with your fellow sleppers in departments other than your own while the customers are having to hunt you down and practically beg you to do your jobs."

So you slam people for English but yet even with a library of 100 books that has to be the longest sentence I've ever read (even including French, Arabic and Manderine!)

"It's obvious you people would act the exact same way even if they doubled or tripled the number of workers in each store."

Obviously from what? Again no evidence

"You are not going to all of a sudden become a better person who is willing to treat people the way you would like to be treated just because you are paid more."

Wrong. Read the book Freakonomics and SuperFreakonomics. Everything is based on incentives. If there's no incentive to do something why bother. Since lowes is a diy shop and there's liabilities in terms of what can happen if bad advice is given by default there's to be no real advice given. Besides who honestly would trust free advice and service

"Good luck keeping your stock prices up."

Past ten years lowes is up 115% while hd is down 35%. Market trends maybe..

---"It takes US employees 10 hours a day to exceed 6 hours' work by employees in Great Britain. Most are lazy. Most are stupid. Most are nasty. Most due to bad hiring practices don't know anything about what they are doing."

Actually that claim is false. European countries have long breaks and early retirement. How many companies invest in europe? Not many...how many in the usa? How many in asia? How is work being defined? productivity or results?

 ---"Most people that work at Home Depot and Lowes stores are underachievers to say the least."

Depends. Some do well some don't. I had no problem with employees when I worked there. Company policies prevented me from getting ahead and pretty much finishing a degree so I left.

"Most are useless idiots, rude and only there for the measly paycheck and whatever they can steal and pilfer from the company. "

Um no. Sorry no one steals. We got paid at time. Now if we hopped into a delorean and went 88 mph and clocked in twice on the same day that would be something.

"(((Redacted)))and Lowes (Not to mention (((Redacted))) are the biggest consumer rip-off companies in existance. They import garbage from China and triple the retail price expecting American consumers to just be dumb enough to pay the price. Sad case for America. Corporate Greed and ignorance at its best."

Garbage? I'm not saying the products are worth their weight in gold but considering the number of products and the recall rate things aren't that bad. triple the retail price? The prices aren't that high... people will pay what the market would bear. If you don't like it stop shopping.

Heck everything is made in china..go there for yourself. If you didn't push for all of these taxes and regulations maybe we could make things here en masse again. You can't have it both ways. As if the usa hasn't made crap (pinto, edsel, lead paint, asbestos, poisoned chicken, beef, cancer causing agents etc.

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#3 General Comment

This report is 100% right on the money

AUTHOR: blizznet - (United States of America)

POSTED: Saturday, May 08, 2010
 Most people that work at Home Depot and Lowes stores are underachievers to say the least.

Most are useless idiots, rude and only there for the measly paycheck and whatever they can steal and pilfer from the company.

(((Redacted)))and Lowes (Not to mention (((Redacted))) are the biggest consumer rip-off companies in existance.
They import garbage from China and triple the retail price expecting American consumers to just be dumb enough to pay the price.

Sad case for America. Corporate Greed and ignorance at its best.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#4 UPDATE Employee

Rude and inconsiderate

AUTHOR: Kboarderchick - (U.S.A.)

POSTED: Thursday, February 12, 2009
How dare you act like you are any better? Most Lowe's employees I know are students with families or people with disabilities. We are gaining education or trying to survive without living off the government. Now I understand that you had a bad experience, but to generalize and say thats all any of us are is uncalled for. I am sure that no matter what line of work you are in, you have been to ill to more than one customer even though you didn't mean to or realize it. Step off your pedestal and treat people decent.
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#5 UPDATE Employee

Out of stock - easy to tell

AUTHOR: Rick - (U.S.A.)

POSTED: Saturday, November 29, 2008
Lowe's is a warehouse store. For every item except major appliances, there is no stock in the "back room".

An employee can know if an item is out of stock by looking at the shelf space plus the area above it, since overstock of items is kept on upper shelves.

Plus we spend 40 hours a week walking the same aisles over and over. In my department I can know if an item in question is out of stock because I often either reorder it or complete out-of-stock paperwork about it. I wouldn't need a computer to tell me all the time.
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#6 Consumer Comment

Most employees in the US are bad

AUTHOR: Josephal - (U.S.A.)

POSTED: Monday, October 06, 2008
It takes US employees 10 hours a day to exceed 6 hours' work by employees in Great Britain. Most are lazy. Most are stupid. Most are nasty. Most due to bad hiring practices don't know anything about what they are doing. Case for nasty: construction workers in my area step out into traffic just to make the cars stop. Its not speeding cars, they just walk out and then laugh at the cars, no kidding. Case for stupid: flooring installer says they don't need a computer for any reason at their business (?). Inventory and ordering by hand must be really fun.

On the other hand, if the packaging is damaged that does not entitle you to a discount. If the item is, it does. Example: if the mailbox had a dent, you could ask for a reduction in price (obviously if its dented it isn't worth full price).

We had a bit of trouble but did ask for, and got, a piece of woodwork that was damaged for about a foot or so at a reduced price (last piece, and I needed only part of it).

At any rate, no one should make nasty comments. Thinking is not the same as verbalizing unless the recipient is a telepath.
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#7 UPDATE Employee

agreed-a slap in the face to hard working employees

AUTHOR: Denise_8705 - (U.S.A.)

POSTED: Wednesday, July 30, 2008
Where to start, I can totally understand both of the customer's complaints that were stated in this post. However, degarding EVERY customer that works for that store is childish. Any store that you go to has that one bad apple that gives a bad name to the whole company. Trust me, I see them at work everyday, I am a supervisor for the front-end at a Lowe's store in S. California. It's unfortunate that a person can do really well in the interview, and bullsh*t the person interviewing them so well that they get the job. They wait the 90 days probationary period then start to slack off. Now Lowe's is a big corporation, it's difficult now-a-days to get people fired, because there is always that "threat" of a lawsuit. As far as the issues addressed in this post, well the M.O.D Hugh, did a TERRIBLE job at addressing the customers question/concern, and I apologize on the company's behalf. The consumer with the issue of the mailbox has a few good points. It is very easy to check inventory on any stock product in the store. The consumer could have easily gone to customer service, or any register to say the least and had the cashier check the inventory. My cashier's are trained to help and assist any customers in any way possible. And again I apologize on the company's behalf for your initial concern not being addressed correctly and promptly. I only have one favor to ask. If you have been treated horribly at any store, do not take it out on any other associate but the one that initially assisted or attempted to assist you. Yelling at cashier's will not in anyway solve your situation. Cashier's are not there to be verbally abused by any customer's and I let my cashier's know that. We get yelled at and acused of not being helpful, when we have not dealt with the customer in the first place. Yell at the person that was rude to you directly not any one else at the store. I have seen countless people yell at my cashier's due to another associate not being able to help. You will get way farther with getting your issue taken care of if you are nice and understanding. Trust me I know first-hand. I will go out of my way to help a customer that treats me in the same respectful way that I am treating them. Cuss at me, yell at me, or blame me for something that I did not do and we will have some problems. Please remember that, treat people the same way that you would like to be treated. I truely apologize for the issues that these consumers have faced with the company that I work for. I hope these situations do not deter you from continuing to shop at Lowe's.
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#8 UPDATE Employee

A slap in the face of hard-working individuals that work for a living.

AUTHOR: Lee - (U.S.A.)

POSTED: Friday, June 13, 2008
The manager "Hugh" should have apologized to you and helped you with the sliding door. The employee that blew you off to help a phone customer clearly didn't understand how to multitask. And Hugh should have understood you were simply voicing your disgust from being treated unfairly.
Lowe's hires retirees, veterans, handicapped and other hardworking individuals. There are also lazy and dimwitted indviduals that work there as well and you declared that ALL employees that work for Lowe's or Home Depot are highschool drop-outs or underachievers. Thank you very much for the slap in the face.
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#9 Consumer Comment

J-anytown, CA. - There's something else in the bible you need to check out.

AUTHOR: The Holy Family - (U.S.A.)

POSTED: Monday, June 27, 2005
Check out the part about how many people are actually going to make it into heaven.

I warned at the beginning of my original "comment "if you can't handle the truth, don't read on.

You appear to have read on and then decided to step up to bat for the rude, lazy, cocky people of the world who enjoy treating others who are only trying to do business with the company they work for in miserable manners so they can try to persuade their company for more pay and hours, etc. In other words, using the customers....What more can I say about that....

And please quit showing your pathetic side by quoting the bible. Once again it's people like you who give religion a bad name. If you're going to try to claim to be a christian, you must first have sincere kindness in your heart and not just the ability to read. You my dear seem to be lacking that because you like to attack victims in order to make brownie points with those of your own kind.

As for judgement, you should know. It sounds like you made a career out of automatically judging others and trying to twist the truth to suit your needs.

Last word of advise to you and your kind. Fate is not a tricky thing as you get what you deserve and what you deserve is determined several ways with sincere kindness being at the top of the list.

Thank you for your reply, J. - anytown, CA. I rest my case and may have to leave you to yourself to kick and scream in future attempts to corresponde with me. So sorry you couldn't handle the truth.

If you can though, will you ask "your kind" to try and change. There are so many of you out there I get exhausted trying to contact them all myself. I know we've only been waiting for a little over 2,000 years. I hope we're not being impatient.

Sincerely,

"Queen Charlotte"
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#10 Consumer Comment

Alaska, You ever so graciously proved my point with your intelligent insightful comments.

AUTHOR: J - (U.S.A.)

POSTED: Sunday, June 26, 2005
Thanks again for making my point. People who draw enjoyment from putting other people down are unhappy with their own lives. You ever so graciously proved my point with your intelligent insightful comments. And if you are indeed a holy family then you will be familar with these quotes from the Bible

"Do not judge, or you too will be judged. For in the same way you judge others, you will be judged and with the measure you use, it will be measured to you" (Matthew 7:12).

"God opposes the proud, but gives grace to the humble" [James 4:6]

"The fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self-control. Against such things there is no law" (Galatians 5:22)

"Seek peace, and pursue it." (Proverbs 34:14)"

I think the last one might be of benefit to you for it seems there is not alot of peace in your life.
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#11 Consumer Comment

BOY YOU REALLY PUT ME IN MY PLACE DIDN'T YOU - J.,Anytown, CA.

AUTHOR: The Holy Family - (U.S.A.)

POSTED: Sunday, June 26, 2005
How shall I ever begin to respond that most insightful reply. Let's see. How about this.

You are the low life inventory control person (see walmart) who thinks you "freak wan't to be cops" have the right to illegally search any one you want any time you want and justify it with the "private property" line of crap you sighted right off of a "who want's to be a low life rent a cop web site".

You really have a serious problem don't you. I bet you sniff you wife's underware when she gets home from being away. OH THAT'S RIGHT, IF YOU FOUND SOMEONE TO MARRY YOU.

I could tell right away your opinion to my home depot and lowes comment was going to be unbiased. Right!

Your brother runs a Home Depot in South Carolina.
Guess what you low life. I lived in South Carolina for 5 years and by far the worst run home depots were there. So so much for you and your low life brother.

Oh and you started off telling me to make my comments more original. Is that because I'm just reiterating what everyone else has sad. Getting tired of hearing the same thing from everybody.


DDDDDDDUUUUUUUHHHHHHHH!. Well if you keep hearing the same thing over and over you idiot, don't you think it's probably TRUE!

Oh and by the way, everyone knows it's the employees of company's, and especially the employees in security & inventory control who do 98% of the stealing at the retail stores. So quit your bullshit and be enough of a man to actually spell out s**t instead of trying to con everone into thinking you're better for typing sh*t. Get a life loser and try getting a real education before you go around preaching to others. I notice everytime you leave a comment it's to correct someone who's in the right with you rightous line of "I know everything" mentality. Take your GED and by the way Home Depot has had to resort to taking GED level managers too I see because no one with a real brain would work there.

Have a nice day! Try to stay out of the stores using your inventory control experience to rip off other company's.

Thank you though for noticing I am indeed GOD's gift to the world.
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#12 Consumer Comment

LOOK AT THE WALMART SITE - J., Anytown, California

AUTHOR: The - (U.S.A.)

POSTED: Sunday, June 26, 2005
Boy you really put me in my place didn't you. How shall I ever begin to respond that most insightful reply. Let's see. How about this.

I notice you're making your rounds to defend both home depot and lowe's rude, lazy & foolish employees. Is that because you slep for work from them for your "handiman" side business or is it because you have stepped forward to proclaim yourself as the "official spokesperson" for all the rude, lazy & foolish morons of the world". I will accept both as the truth.

You are the low life inventory control person who thinks you "freak wan't to be cops" have the right to illegally search any one you want any time you want and justify it with the "private property" line of crap you sighted right off of a "who want's to be a low life rent a cop web site".

You really have a serious problem don't you. I bet you sniff you wife's underware when she gets home from being away. OH THAT'S RIGHT, IF YOU FOUND SOMEONE TO MARRY YOU.

I could tell right away your opinion to my home depot and lowes comment was going to be unbiased.

Your brother runs a Home Depot in South Carolina.
Guess what you low life. I lived in South Carolina for 5 years and by far the worst run home depots were there. So so much for you and your low life brother.

Oh and you started off telling me to make my comments more original. Is that because I'm just reiterating what everyone else has sad. Getting tired of hearing the same thing from everybody.


DDDDDDDUUUUUUUHHHHHHHH!. Well if you keep hearing the same thing over and over you idiot, don't you think it's probably TRUE!

Oh and by the way, everyone knows it's the employees of company's, and especially the employees in security & inventory control who do 98% of the stealing at the retail stores. So quit your bullshit and be enough of a man to actually spell out s**t instead of trying to con everone into thinking you're better for typing sh*t. Get a life loser and try getting a real education before you go around preaching to others. I notice everytime you leave a comment it's to correct someone who's in the right with you rightous line of "I know everything" mentality. Take your GED and by the way Home Depot has had to resort to taking GED level managers too I see because no one with a real brain would work there.

Have a nice day! Try to stay out of the stores using your inventory control experience to rip off other company's. Also try to control your jealousy and ignorance as well for that's what's really bringing you down.

Thank you though for noticing I am indeed GOD's gift to the world.
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#13 Consumer Comment

The people that work at Lowes or Home Depot for that matter are not your servants.

AUTHOR: J - (U.S.A.)

POSTED: Friday, June 24, 2005
You were looking at a mailbox in an open and damaged box and wanted a discount?!? If you want to know if it had all the parts then you should have looked yourself and not ordered him to do it. From your post you sound like a self-richeous windbag (ie woop-dee-doo). You probably had a gods gift to do it yourselfers attitude when you walked in the store. I find that people in general react to what is presented to them, if you come to them with a crap attitude then you get a crap attitude in return. If you are Mr Do-it-yourself then you should not have needed help from anyone and could have checked the open box yourself. I shop at Lowes, Home Depot and Menards and I can count on 1 hand the number of times I have needed help from anyone in the stores and I probably go to these stores 2 or more times a week (I have a side business doing handyman repairs). I know what I need when I walk in the doors, I get it, pay and leave. I don't try to haggle on prices, I don't look for or buy damaged goods, and I don't treat the employees like they are my personal servant. And the vulgar comments he made we wrong, but you were probably thinking the same thing about him you just didn't vocalize you thoughts. And Alaska you need to get a little more original in you postings

http://www.ripoffreport.com/reports/ripoff146967.htm

And by the way you said this Alaska

"You people's claim that you don't like having to work hard because you're not paid much is bogus at best. The fact is, you're not paid much because you're not willing to work hard.
In plainer terms, once an a*s, always an a*s. Common sense and kindness can not be taught and it sure as hell can not be bought.
Face it, you all are not mad at Lowe's and Home Depot, you're mad at yourselves for not getting off your lazy butts and bettering yourselves so you could have a better life."

You proved with that statement that you are an a*s. Most people who work at lowes are decent people who choose to work there. Your "I am better than you attitude" probably gets you far doesn't it? And you proved what you said also "once an a*s always an a*s" for you will always be an a*s I guess. You are the type of useless piece of sh*t that draws pleasure from making yourself look better than everyone else by putting them down. Most people that do that are miserable in their life they do that to feel better about themselves. Does it make you feel better about yourself? Contrary to what you might think you are not God's gift to the human race. Oh and by the way my brother is a store manager for Home Depot in South Carolina and he pulls in over 6 figures a year so I am pretty sure he bettered himself but still chooses to still work at lowly Home Depot.
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#14 Consumer Comment

HERE HERE, lowe's employees begging for sympathy from customers

AUTHOR: The - (U.S.A.)

POSTED: Thursday, June 23, 2005
"here's a good one for you"

Not a rip-off story but even better

One day not long ago I went into a recently opened Lowe's Home Improvement store in Maine and low and behold while attempting to purchase a "Pella" sliding glass door they had on "clearance" for approximately "$750.00 I was completely blown off by the salesman who was helping me when the portable phone on his belt rang. I wasn't surprised and didn't care when he reached down to answer the call. What surprised me was the fact that he answered the call and walked away from me over to his desk and started taking a phone order. I thought surely he will be right back to answer my quick question which was "do you know if you all by any chance have the hardware that came with the door". I figured they probably didn't but it wouldn't hurt to ask. Boy was I wrong. Instead of answering my question which would have taken him approximately 3 to 4 seconds to do he decided to take a call and have me wait for him. I really wanted the door and drove an hour to get to the store so I waited approximately 10 minutes for him to finish up with the caller and get back to helping me. After ten minutes I decided to ask the cashier near by if she would call a store manager over for me so I could inquire directly with someone more likely to be willing and able to give me a more timely response.

Within a minute or so the operations manager, named Hugh shows up. I quickly explained to him how the young salesman just walked away to take a phone order after I had asked him about the hardware for the door but before he gave me an answer and that I had been patiently waiting for him for 10 minutes to get back to helping me. Here's were it gets weird. This guy "Hugh" looked me straight in the eye and sternly stated, "yes ma'am, we have to answer our phones and take our phone orders".

I was really starting to wonder at this point and I decided to make absolute certain Hugh and I were at a complete meeting of the minds so I asked, "I know you have to answer your phones and take your phone orders but are you actually telling me it is your company's policy that the salespeople are to stop helping the customer they are with who is standing in the store trying to buy an item when the phone rings and start helping the person on the phone letting the in-store customer wait. To my complete surprise Hugh came back with an equally affirmative "yes ma'am, that is our company policy ma'am...we have to answer our phones no matter what and help our phone customers and the customers in the store have to wait. yes.

I couldn't believe my ears so out of sheer curiosity I asked, "so, what about say if the phone order takes longer than ten minutes....what if it takes twenty or thirty minutes.... is there no time limit to how long the customer in the store has to wait.

I could tell Hugh was getting a little perturbed at my questions but he answered again and again he replied, "yes ma'am, that's what our policy is...no matter how long it takes. I was tired of the same line of questioning so I decided to let Hugh in on a little secret.

I told Hugh, "well that's funny, when ever I call Lowe's or Home Depot and the employee I need to speak with is with a customer they always ask me, "may I get your name and number and call you right back, I'm with a customer."

Apparently that sounded familiar to good'ole Hugh because he fumbled a quick second and piped up with "that's actually what he should have done". I asked Hugh to hold on a second because it seemed like he was kind of contradicting his previous statements. No ma'am he insisted, no not at all he argued. No most certainly he had not contradicted himself .

Long store short Hugh decided he wanted to stand in the front of the store near the cashier's station in front of at least 3 whopping customers and argue with a customer rather than humble himself and cough up an apology. I now realize that Hugh at least had the sense to know I let him dig himself into a hole he couldn't get out of and simply trying to explain it off as a miscommunication or misunderstanding was not an option.

So I got back to my original question about the hardware and Hugh told me "no ma'am we don't have the hardware". So I thanked him and replied, "ok, there....wasn't that simple...that's all I wanted to know.....if you all had the hardware".

Once again Hugh sternly replied? "Ma'am, I already told you, we don't have the hardware!."

I have to say that's when I walked away to find my husband and needless to say the $750.00 door did not go with us. The salesman who started this all was still taking the phone order as I walked away and seemed oblivious to the problem.

Charming, we thought.

So in conclusion, here's a word or two to the home depot and lowes employees who are pleading for the customer's sympathy in respect to their hardships involving low pay, low hours and to much work......etc., oh and let's not forget all the complaints about those horrible rude customers who work hard in their own jobs so they can go into these stores and give their money in exchange for merchandise so these company's can pay you people.

First, where do I begin. My GOD. Truly. I could start by bashing your corporate leaders but to tell you the honest truth I have come to the conclusion that it's the employees who are bringing the companies down almost single handedly.

So with that thought in mind, those of you who can't handle the truth should really stop reading my message now because, believe me you're not going to be happy with what you're hopefully about to absorb.

The fact is you only apply for jobs in those huge box chain stores so that you can spend alot of your time getting away with only appearing to be working really hard all the time while you're really goofing off. You don't want to work for a mom and pop store because you know the mom and pops are always there watching their stores like protective parents.

Most of you do in fact try your best to avoid eye contact with the customer in hopes the customer will not ask for help. The rare times you do offer assistance prior to being asked is usually when you think the customers looks like they have found what they need and are on their way out of your departments. Or my favorite is when someone asks if you need assistance and as soon as you say yes they inform you it's not their department but they will call someone for you. You avoid going down isles when you see someone who looks like they are looking for something and most definitely you try to pick and choose who you offer your assistance to. Some of you apparently prefer dealing with types you perceive to be equal to yourselves and others of you prefer to suck up to whoever looks like they may be spys from corporate (secret shoppers).

The fact is you people also have to get jobs at places like Lowe's and Home Depot because you did not apply yourselves enough in high school to be able to get into legitimate university's where better paying company's recruit their employees from. Apparently most of you also failed to take the time to learn a specific trade or better yourself in any way professionally. I know this is true because a great percentage of you have not even bothered to learn proper grammar when English is obviously your language.

Instead you decide to take the quickest and easiest job you can find so you can continue on your same path of not having to do much for yourself or anyone else. All the while you whine and moan and groan and beg for sympathy from the very people you treat like s**t when they try to do business with the company you work for so you can earn a living and try to pay you bills.

Let me get this straight. Most of you complain about the low pay and not having enough fellow employees. So instead of bettering yourselves and getting higher paying jobs you all slep it out at the box stores and take you hostilities towards the company you work for out on the customers by being short, often rude and basically showing your complete lack of regard towards how you treat the customers by taking your sweet time getting around to helping them, standing around chit chatting with your fellow sleppers in departments other than your own while the customers are having to hunt you down and practically beg you to do your jobs.

It's obvious you people would act the exact same way even if they doubled or tripled the number of workers in each store. I know it's hard for you little brains who haven't bothered to learn much on your own to understand, but there is something called research that proved long ago that no matter how much someone is paid, their attitude and quality of work and dedication to the company they work for, etc. remains the same. It is called innate behavior.

Basically in a nut shell it means that you are who you are and your behavior is not going to change just because you are paid what you want to be paid. You are not going to all of a sudden become a better person who is willing to treat people the way you would like to be treated just because you are paid more.

You people's claim that you don't like having to work hard because you're not paid much is bogus at best. The fact is, you're not paid much because you're not willing to work hard.

In plainer terms, once an a*s, always an a*s. Common sense and kindness can not be taught and it sure as hell can not be bought.

Face it, you all are not mad at Lowe's and Home Depot, you're mad at yourselves for not getting off your lazy butts and bettering yourselves so you could have a better life.

So please quit your bullshit sessions and either do your jobs or wait to get fired. As far as expecting you to ever show sincere kindness to the people who shop in your stores, I won't hold my breath. But for your own sakes since many of you invest in the stock option plans your company offers, get a grip and realize you are the ones driving the stock prices down Home Depot folks because you are the ones running the customers away who the original founders of Home Depot obviously worked their butts off to draw in.

Doesn't it make more sense that instead of half of you trying to bury your brown noses up Nardelli's a*s and the other half trying to cut him down to size why don't you do something yourselves and quit making excuses for your own lack of self motivation. Instead, consider this thought. It has taken thousands of you losers to tear apart what just a couple of intelligent, hardworking and focused individuals built. I'm talking about Home Depot for all who can't figure it out but Lowes's is not far behind Home Depot's demise by the way.

So next time you hear a customer say I hate Home Depot or Lowe's please feel free to correct them and suggest that they hate the employees of Lowe's and Home Depot instead. After all let's put the blame where it really belongs because quite frankly I believe there are plenty of employees in your stores to take care of the customers provided the employees are willing to actually get their act together and stop pretending to be as overworked as they claim. As far as pay, from what I've seen you people are paid to much as it is.

I say this all mainly because of your pathetic attitudes. You folks get what you deserve and maybe one day you will realize how what goes around truly comes around. Good luck keeping your stock prices up. I noticed one employee stated the upper management at Home Depot is cashing out and not reinvesting in the company. WONDER WHY ! I find it hysterical though that a employee really wants us to believe he/she would be privy to such info but that's beside the point. Probably a good guess.

Last but not least. Millions of people purchase stock in company's like Home Depot and Lowe's but they don't go around deluting reality by actually considering themselves as part owners of the company. That's just some bullshit gimmick the idiots at Walmart started in order to try to motivate their even dumber employees who actually bought it hook line and sinker. Sinker being the key word because that's what's sinking the big box store's ship. You are small time investors, that's all. But notice it's mainly Walmart, Home Depot and Lowe's who are having the same type of problems with cocky, lazy, stupid and rude employees. It's because you morons really bought into the crock concept that the stores belong to you and so you don't hesitate to give the customer attitude reflecting your stupid notions that losing one customer's business here and there won't hurt you any. Guess what stupids, it seems you kept that attitude up so long that word has really gotten around. Home Depot - $39.95 per share. HAHAHA.

And that concept is exactly what's going to sink all the big box ships because that's exactly what drives the cocky dumb a*s attitudes you people exhibit when you deal with the customers.

One last thing. Many of you big box employees seem to think all wealthy people run around like Puff Daddy and JZ flashing their wealth and spending big. NEWS FLASH: The really wealthy manage their money very well and are usually not interested in trying to impress the morons who like the flash. So the next time you feel the need to rebut a report from a customer and put the customer down for appearing cheap, remember that misconception is what helps to keep you being a loser. A customer in your store buying a 24.00 item today may very well be back tomorrow with a 3,000.00 or more order.

I could go on and on but I don't really have time. So my best advise to Home Depot corporate is save the money you spend on your employee's education because I don't think it's helping much. If they really wanted to go to school they could find a way to pay for it themselves. The messages left from many of your employees speaks volumes towards their intelligence potential.

Final fact. Most people have jobs alot harder than yours.

Granted there are exceptions to the above but they are very very very few and far between so if you think you are one of the exceptions you are probably insulting your own intelligence once again.

HAVE A NICE DAY!

Isn't that what you all like to smile and say to the customers after you know you have treated them poorly.

I guess the notion misery loves company is true. You guys prove that. But just think, Home Depot & Lowe's & Walmart might have been ok places to work if it were not for the repulations you people have earned for the stores and yourselves.

Again, Have a nice day!
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