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Report: #952883

Complaint Review: LTB - San Leandro California

  • Submitted:
  • Updated:
  • Reported By: bt — Little Rock Arkansas United States of America
  • Author Confirmed What's this?
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  • LTB 1937 Davis Street Ste B Unit 31 San Leandro, California United States of America

LTB LIGHT IN THE BOX; ELECTRONICS-POOL, Car DVD/Stereo received wrong, requested return, rec'd authorization, then NO CREDIT MADE! San Leandro, California

*UPDATE Employee: LightInTheBox

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I ordered a 7" DVD/ in dash car stereo off of ebay through electronic_pool (Light in the Box).  It arrived wrong.... with a backup camera instead of the false face that I requested.  I thought "Oh well" and continued to persue getting it installed.  Due to the instalation of the air vents in my Jeep it woudl not fit without rerouting duct work.  This was discovered when they removed my old unit and the new unit was never removed form the plastic.  At this point i decided to return the item.
I emailed them and received return instructions, a return authorization code, and a promise that as soon as the tracking number was available credit to my card would be promptly applied.

I sent it US mail with delivery confirmation.  It arrived and was in good condition according to the post office. Now this company will not answer any of my emails.  Ive gone back to ebay and it is impossible practically to contact a seller if it has now been over 90 days. This company now has the stereo back and my money! I have sent one last message threatening legal action and given them 48 hours to respond.

This report was posted on Ripoff Report on 10/09/2012 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ltb/san-leandro-california-94577/ltb-light-in-the-box-electronics-pool-car-dvdstereo-received-wrong-requested-return-952883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

LightInTheBox

AUTHOR: LightInTheBox - (China)

POSTED: Friday, October 12, 2012

Dear Customer,

Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system.  We will follow up with you about your request for return. Since you already have a Customer Service ticket open, please follow the link http://www.lightinthebox.com/index.php?main_page=ticket_center to check the progress of your request.

Thank you,
LightInTheBox

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