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Report: #1100729

Complaint Review: LUMA HYDRATE - Internet

  • Submitted:
  • Updated:
  • Reported By: christine — chicago Illinois
  • Author Not Confirmed What's this?
  • Why?
  • LUMA HYDRATE Internet USA

LUMA HYDRATE Lumanelle The company says that you will get a free trial sample of lotion if you just pay $4.95 for shipping.Turns out they charge your account monthly. internet

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Their TV ad says that you will get a free trial of the lotion fo just postage of $4.95. What they don't tell you which is in very small print, not on their TV ad but at the bottom their website, is that they are going to charge you 90.00 every month for a year on your paypal or credit card on their own and send you more lotion. This is such a scam and I am furious! Additionally, if you want to cancel they have the audacity to ask you to send them back the sample of lotion!

I called them when I saw this unknown charge fo $90 on my paypal account. Because it was past the 14 day trial period and I hadn't cancelled and sent their sample back, their customer service rep said it was too bad and there was nothing I could do to get my $90 back.

This report was posted on Ripoff Report on 11/19/2013 03:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luma-hydrate/internet/luma-hydrate-lumanelle-the-company-says-that-you-will-get-a-free-trial-sample-of-lotion-1100729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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