Complaint Review: Lumanelle - Internet
- Lumanelle Internet USA
- Phone: 800-622-3073
- Web: lumanelle.com
- Category: Cross-Border Scams
Lumanelle Luma=Hydrate sent sample which I paid the postage. They charged my Visa on 12/12/13 vancouvber, BC (or Utah) don't know B.C. or UT Internet
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I answered this rip-off, thinking I was to receive a trail offer.
they chatded my Visa on 12/12/2013
I received the trail items on the 12/18/2013
I checked my Visa bill when I returned from my Christmas Visit ot of town
Lo and behold there are two charges on there that I never authorized.
Why, because I failed to read the fine print.
I tried calling the number and got put on hold Wednesday, 1/8/2014(800-634-9644)
I tried again on Friday, same thing
I traid againthis morning, got the usual recording
Press 1 for product information, Press 2 to place order, Press 3 to cancel your order
I pressed#3, and refured to another number 800-622-3073 I got the recorded message
I started pressing zero several times
Finally Angel came on the line, and I told her that I had not authorized any charges
She said I didn't read the fine print, that I had to cancel within 14 days
She was authorized to give me 25% credit, I told her that was unacceptable and to speak with her supervisor
She said they were at a meeting, she put me on hold, then came back with 50%
I again said that was unacceptable, and I said Good-bye
This report was posted on Ripoff Report on 01/13/2014 12:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lumanelle/internet/lumanelle-lumahydrate-sent-sample-which-i-paid-the-postage-they-charged-my-visa-on-1212-1115185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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