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Report: #1234972

Complaint Review: Lumare - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: LiKo — Redlands California USA
  • Author Not Confirmed What's this?
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  • Lumare Santa Ana, California USA

Lumare SCAM SCAM, free trial, back charges, unethical, misleading, upselling Santa Ana California

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LUMARE scam 6-9-15

Ordered Lumare samples for shipping charges of $4.95 & $3.95, not seeing on their website that I would subsequently be charged an additional $188.48. Lumare then called me trying to offer FREE gas coupons, ETC (RECORDING THE CALL). I had to decline about eight times, being transferred to a secondary person who again attempted to push me into saying yes to coupons and enrolling in a "monthly" saver program. I continued stating that I clearly only wanted the sample that was offered for the shipping charges.

 

I received the product and they charged the $4.95 & $3.95 to my acct. A week later they charged two additional charges of $98.71 and $89.77. I was called by the fraud unit of my bank @ the charges. THIS IS WHERE THEY GET YOU...by  allowing the smaller transactions on my acct. previously, they are not "deemed" a fraud charge...the bank will not proceed as a fraud as you've previously allowed them to debit your acct.

 

I had to call Lumare and argue with the rep. who "offered" me half price for the product and agued about my acceptance of their "terms", until I finally shouted that I would f'ing sue them if they continued to refuse to refund my money. All in all it cost an additional $5.75 to ship the unused product back plus the original $8.90 for a total loss of $14.65 for NOTHING, plus irritation, hours of personal time and further disgust and disappointment at unscrupulous people who do these things.

This report was posted on Ripoff Report on 06/11/2015 11:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lumare/santa-ana-california/lumare-scam-scam-free-trial-back-charges-unethical-misleading-upselling-santa-ana-ca-1234972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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