Lumidaire Free trial scam Costa Mesa California

I recently took a survey and received an opportunity to order an anti-aging skin care product from Lumidaire , zero cost for the product and $4.95 shipping. I knew I would be charged $4.95 shipping on this product, entered my credit card info and pressed the 'submit order' button, the next screen offered another 'free' product where you would just pay $3.95 shipping.

I did not select this product and hit the 'submit order' button again. The next screen was my 'order confirmation' screen in which I was now being charged shipping for an eye serum cream that I had never ordered. I immediately called the customer service phone number listed on the order as I wanted to cancel the whole thing, but was informed the shipping was 'non-refundable' and they couldn't cancel the shipment.

She also informed me that the 'non-refundable' shipping was in their disclosures - conveniently you do not receive their disclosures until after the order is finalized. I hung up, disgusted, and called back several minutes later to try to speak to someone higher up in the company - not surprisingly the customer service rep's supervisor was not available, and their supervisor was unavailable.

I am now being charged $6.94 (several dollars more than the advertised shipping cost of $4.95) and $3.95 for a total of $10.89 with no recourse. I never agreed to the order of the eye serum. I have reported the company to the California attorney general and will be filing a separate complaint with the Oregon attorney general.  I would encourage people to stay as far away from this fraudulent company as you can - they should not be in business...period.