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Report: #1396817

Complaint Review: Luna skincare - Internet

  • Submitted:
  • Updated:
  • Reported By: angryconsumer — HUNTLEY Illinois USA
  • Author Confirmed What's this?
  • Why?
  • Luna skincare Internet USA

Luna skincare Enrolled is a monthly subscription, I only wanted a trial. St. Petersburg Florida

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I thought I was only ordering a trial for the eye and skin cream.  I received an exact duplicate of the original product a month later. The prices are $87.35 and $89.95.  I immediately called and notified Carol from customer service that I did not order any additional products.  I was told, that I didn't cancel, I checked the box for the terms and conditions, and unfortunately the products are mine to keep. I told him I will call my credit card and he was just rude and said, you won't win that.  The customer service representative was not customer friendly, in fact I asked for a supervisor and he said he is one .He was arguing with me as if I was a child.  I literally told him that I didn't want to speak to him anymore.  He was so disrespectful, that I told him I was hanging up.  TOTAL SCAM! I called back to speak to a supervisor and spoke to Marcus who had the same attitude.  I was offered the products at a discounted price. I eventually did get my subscription and ordered cancelled and am supposed to receive a refund, after much aggrevation.  I don't know how they sleep at night.

This report was posted on Ripoff Report on 08/30/2017 02:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luna-skincare/internet/luna-skincare-enrolled-is-a-monthly-subscription-i-only-wanted-a-trial-st-petersburg-f-1396817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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