Luna Skincare Trylunaskincare Credit card charges 5 days after product received. St. Petersburg Florida

I couldn't sleep one night so I was browsing online. I see this skin care serum that Sallie Field uses supposedly and I think hmmm well its only a 4.95 trial. Lets try it. I placed an order on Nov 17, 2017. The next day I have 2 charges to my account totaling 10.90. Well its only 10.90 maybe its an extra shipping charge I just didnt see. So I brush it off. Today is Dec 4th. I received this package in the mail 5 days ago.

I just got woke up by my phone going off at 3am telling me my account is in the negative. I log in to see why and I have just had $89.95 come out of my bank account. I called the company who requested my zip code and name and she could not find my order. Thankfully, I still have my packing slip because I just received my package. On the packing slip my zip code is incorrect and my phone number is incorrect as well. She said well ma'am we got the information from what you ordered online. Its directly from what you type in. REALLY!!!! Why would I give a false zipcode and a false phone number? My computer as well as my phone to an automatic fill in when I type my first name. I assured her that it was autofill and that she was mistaken. That is obviously why my package was "lost" in the mail.

She goes on to tell me that if I had not received my package after 4 days I was supposed to call them and get an extension. You have 4 days shipping and 10 days of trial period. I asked her if she had my tracking information to prove what day the package had arrived. She said yes I do, but would not tell me what day that was. This charge was only 1 of 2, the second charge was pending which I informed her had better get cancelled. She said she could give me 50% off for the other one.

I said NO it better be cancelled, she said well I can give you 75% off but that is all I can do. I asked to speak to a manager and she said she was the only one there. I said listen! My account is negative 49.00 and I do not get paid for another week and a half. My bank is going to charge me overdrawn fees and they will recharge after 3 days until I have money in my account. I cannot even go to the grocery store now. She said this one time she could cancel the pending charges but they could not accept any product back. I then received 2 emails stating that the account was closed.

Please beware of this company!!!! They will falsify your information in order for you to have to pay their charges!!! Just go to your local stores to find a product this company is a rip off!!!!