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Report: #1412307

Complaint Review: Luna skincare - St. Petersburg Florida

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  • Reported By: Carrie — Onsted Michigan United States
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  • Luna skincare St. Petersburg, Florida United States

Luna skincare Facebook face cream Scam St. Petersburg Florida

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Browsing Facebook and ad popped up for a cream that offered to buy it for the cost of shipping only. I noticed I was charged 98.00 to my credit card twice separately about a week after the initial shipping charge. Both under different names and with no information provided with the cream for how to communicate tact the company. After I searched Luna scam I found their number and called and a man told me I had agreed to be billed since I didn't call and cancel within 17 days of the day I ordered said product for what I was told was only going to be the cost of shipping. They refused to let me send the product back even though it remains unopened. Refused to credit my account. Told me I was out 200 basically. Had to cancel my credit card to prevent further charges but yeah I'm screwed out of the 200 now. There was no fine print warning this was a trial and I would be billed full price if I didn't cancel within the 17 days. I called one week late after I noticed the charges and now I'm Sol.

This report was posted on Ripoff Report on 11/16/2017 05:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luna-skincare/st-petersburg-florida-33705/luna-skincare-facebook-face-cream-scam-st-petersburg-florida-1412307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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