Complaint Review: Lustine Toyota - Woodbridge Virginia
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- Author Confirmed
- Lustine Toyota Jefferson Davis Hwy Woodbridge, Virginia U.S.A.
- Phone:
- Web:
- Category: Auto Dealers
Lustine Toyota Talk is cheap Our word means nothing at Lustine Woodbridge Virginia
*UPDATE Employee: Under new management
*UPDATE Employee: Under new management
*UPDATE Employee: Under new management
*UPDATE Employee: Under new management
*UPDATE Employee: Trying to reach out....
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After placing a downpayment of $12,000 and taking possession of a new Toyota, I had to arrange for a loan to cover the roughly $18,000 balance on the price of the car. The finance department offered me a loan through Toyota for 9.9%. My credit union had new car financing for 6.9%, so I told Lustine that I would get a loan through my credit union, which would take 7-10 business days to process and disburse. "That's perfectly acceptible George. We're just happy to have you as a satisfied customer."
Imagine my surprise when, one week later I received a coupon book from Toyota financing for payments on the owed balance. I went in to the dealership to clear up what I believed to be an honest mistake and reiterate the agreement we had to pay off the vehicle with the money I was waiting for from my credit union. Charlotte, the queen bee of the finance department was hearing none of it, and had no interest in acknowledging any verbal agreement made in conjunction with the sale. It turns out that she submitted my paperwork to Toyota before the ink was dry in an underhanded attempt to capture the loan at their higher rate (which would have netted them over $1500 more of my money). The surly Charlotte was none too happy with my exposing her sleazy scheme, and she very boorishly made that known. Were she not a homogametic member of the species, she'd be missing a few teeth today.
Charlotte: You play a dangerous little game in which your XX chromosomes may not always protect you. You be careful out there.
George
alexandria, Virginia
U.S.A.
This report was posted on Ripoff Report on 01/16/2008 10:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lustine-toyota/woodbridge-virginia-22192/lustine-toyota-talk-is-cheap-our-word-means-nothing-at-lustine-woodbridge-virginia-300530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 UPDATE Employee
Trying to reach out....
AUTHOR: Mengle - (U.S.A.)
SUBMITTED: Thursday, October 29, 2009
George-
This si Mike Engle again, Senior sales manager at Lustine Toyota. I was trying to reach you regarding your frustrating experience with the finance department. Charlotte has been with us for 20 years, and very rarely do we ever receive complaints about her. I do apologize again for the mishandling of your deal if that was the case. Please contact me to discuss further when you get a chance. My cell phone # is 571-435-0075.
Thanks again,
Mike Engle
#4 UPDATE Employee
Under new management
AUTHOR: Mengle - (U.S.A.)
SUBMITTED: Monday, April 20, 2009
Hello, my name is Mike Engle and Iam the new Seinor manager at Lustine Toyota Scion. I am in charge of quality control, and apologize for your ecperience. I hope that the problem was fixed and that you are enjoying your new vehicle. If I can ever be of assistance, please contact me at 571-435-0075.
#3 UPDATE Employee
Under new management
AUTHOR: Mengle - (U.S.A.)
SUBMITTED: Monday, April 20, 2009
Hello, my name is Mike Engle and Iam the new Seinor manager at Lustine Toyota Scion. I am in charge of quality control, and apologize for your ecperience. I hope that the problem was fixed and that you are enjoying your new vehicle. If I can ever be of assistance, please contact me at 571-435-0075.
#2 UPDATE Employee
Under new management
AUTHOR: Mengle - (U.S.A.)
SUBMITTED: Monday, April 20, 2009
Hello, my name is Mike Engle and Iam the new Seinor manager at Lustine Toyota Scion. I am in charge of quality control, and apologize for your ecperience. I hope that the problem was fixed and that you are enjoying your new vehicle. If I can ever be of assistance, please contact me at 571-435-0075.
#1 UPDATE Employee
Under new management
AUTHOR: Mengle - (U.S.A.)
SUBMITTED: Monday, April 20, 2009
Hello, my name is Mike Engle and Iam the new Seinor manager at Lustine Toyota Scion. I am in charge of quality control, and apologize for your ecperience. I hope that the problem was fixed and that you are enjoying your new vehicle. If I can ever be of assistance, please contact me at 571-435-0075.
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