Maaco ripoff Katy Texas

*Good evening. My name is Lawrence Guidry and my wife name is Brandy Guidry. On 05/02/2016 I took our red 2014 Mazda 6 to Maaco located on 510 South Mason Rd Suite S-1 Katy, Tx77450their number is 832-410-4083. My wife and I was requesting that the Front bumper, the front driver side hood, The right quarter passenger panel and the back bumper be replaced and painted. Our car took a long time to be completed, 30 days to be exact which was June 2, 2016. Where we had to take our rental car back and operate with 1 vehicle with having 6 kids to travel around because the insurance company only pays for up to 30 days. When we arrived on June 2,2016 @ 5:23pm we noticed that the front bumper was a burgundy color, the car in the middle was its original color which is red , the right quarter panel was painted correctly but not completely put back together and the back bumper was painted a lighter burgundy which was different from the front. We expressed our concerns to the owner Monica Brown that our car was not painted properly and is now 3 different colors. Monica stated that they would correct the issue with the paint now leaving us with waiting again. We got a call on June 7, 2016 saying the car was complete. We arrived at 5:30 and realized yet again the issue was done properly. The front bumper is now done correctly but the back bumper is still dis colored and do not match the rest of my car. I pointed this out to Monica Brown and she said that this was the closest she could get. I called the Mazda dealership and spoke to Carlos and asked if the paint should be different, he stated absolutely not since the car is a 2014 model the color should match to the rest of my car. I again explained this to Monica and stated to her again that the paint was unacceptable and not done properly. She said that it was all that she could do. Not offering a discount off the paint, not offering to repaint nor coming up with any resolution. She simply said if you do not take your car today June 7, 2016 that we will then charge you for a 4 stage paint. I stated to Monica that you can not charge me anything outside of what my receipt says I am being charged for. I then called the Police and they stated that they can also tell the car back bumper is a different color from the rest of the car and that I should file a small claims suit. I fill that this business is simply saying pay for it whether the paint is done correctly or not. I do not feel we should pay for the paint to the back bumper or they should at least offer to repaint the back bumper that was painted incorrectly. Please Help in any way possible. I have 6 kids and can't afford to be without a car any longer. Thank you for any help you can offer. Lawrence Guidry mobile - 281-903-4482 email-lawrencelguidry@yahoo.com Brandy Guidry mobile - 832-882-4264 email- brandytguidry@yahoo.com * 

Good evening. On 05/02/2016 I took our red 2014 Mazda 6 to Maaco located on 510 South Mason Rd Suite S-1 Katy, Tx77450 their number is 832-410-4083. My wife and I was requesting that the Front bumper, the front driver side hood, The right quarter passenger panel and the back bumper be replaced and painted. Our car took a long time to be completed, 30 days to be exact which was June 2, 2016. Where we had to take our rental car back and operate with 1 vehicle with having 6 kids to travel around because the insurance company only pays for up to 30 days. When we arrived on June 2,2016 @ 5:23pm we noticed that the front bumper was a burgundy color, the car in the middle was its original color which is red , the right quarter panel was painted correctly but not completely put back together and the back bumper was painted a lighter burgundy which was different from the front. We expressed our concerns to the owner Monica Brown that our car was not painted properly and is now 3 different colors. Monica stated that they would correct the issue with the paint now leaving us with waiting again. We got a call on June 7, 2016 saying the car was complete. We arrived at 5:30 and realized yet again the issue was done properly. The front bumper is now done correctly but the back bumper is still dis colored and do not match the rest of my car. I pointed this out to Monica Brown and she said that this was the closest she could get. I called the Mazda dealership and spoke to Carlos and asked if the paint should be different, he stated absolutely not since the car is a 2014 model the color should match to the rest of my car. I again explained this to Monica and stated to her again that the paint was unacceptable and not done properly. She said that it was all that she could do. Not offering a discount off the paint, not offering to repaint nor coming up with any resolution. She simply said if you do not take your car today June 7, 2016 that we will then charge you for a 4 stage paint. I stated to Monica that you can not charge me anything outside of what my receipt says I am being charged for. I then called the Police and they stated that they can also tell the car back bumper is a different color from the rest of the car and that I should file a small claims suit. I fill that this business is simply saying pay for it whether the paint is done correctly or not. I do not feel we should pay for the paint to the back bumper or they should at least offer to repaint the back bumper that was painted incorrectly. Please Help in any way possible. I have 6 kids and can't afford to be without a car any longer. Thank you for any help you can offer.